I don't know if anyone has posted about this before but FoT has redesigned their website. There are service place recommendations by state (sent in by owners), Technical FAQ, and a whole lot more. Customer service link is below.
Foretravel Motorcoach - Foretravel Owner Services (http://www.foretravel.com/page.php?id=10)
Keith
Looks like an awakening has happened ? or they found someone to do the webpages ?
Either way I like it.
Looks like they have/maintain a spreadsheet of customer recommended service locations. http://foretravel.com/documents/Service_Center_Referral.pdf
This may address Dan's topic: We need a list of people who will service Foretravels and trouble shoot problems (http://www.foreforums.com/index.php?topic=25234.msg199151#msg199151)
FOT's new look website and all the information is good news. Dave A
Looks like it is a work in progress, I looked a couple of weeks ago, and it has progressed well since then. Way to go FOT !
I noticed the improvements in navigation last night when I was looking up the Grandvention information. Looking good!
Looks good
Reese
Thanks for the link.
I have quickly looked around the new/redesigned site and I think that it is quite an improvement.
I am looking forward to other positive changes in the organization. ;D
Will an improved phone system be next?
We can hope....... ;D
Really good improvement!
Great news! Hope this is the first of many improvements in the customer-friendliness area!
I like it well enough. It's no wild creation but it is simple, functional and modern. If you think about what Foretravel does (should?) represent it makes sense. Also I think they fixed the phone system a while ago.
I recently had some less than wonderful contact with FOT when we needed to replace our cable to the grey tank ... which came undone after being replaced by FOT last Nov. Talked to Tyler in parts and he sent the short cable (which goes to the black tank) instead of the long cable. It took an extra day, because Tyler got held up and didn't make the 2:30 deadline for next-day service. Back on the phone, which is difficult when staying in Yosemite because phone service is limited to a land line or certain spots in the road where you get lucky with a signal! Spoke to Mike Grimes and was assured that the long cable would be overnighted along with a return slip for the other part. This was Thursday morning in CA and before noon in TX. No joy by Monday morning, when we left our location in Yosemite, so I call when we get to civilization and let FOT know that the folks in the campground will ask UPS to forward if possible, or otherwise refuse the shipment and send it back to TX. Mr Grimes insists that he told me that it was too late in the day to get the items to our remote location by Saturday. He did NOT. I was the one who asked him about the logistics and said we would pay the priciest fee for expedited delivery, understanding that "overnight" actually meant Saturday delivery. I very much suspect that the same thing happened with our second attempt shipping. I am ticked that even a small outfit can email you an invoice and provide tracking info on a shipment, but FOT cannot rise to that level of technology. I might have been able to contact UPS and change delivery location. Their crappy phone system is another irritant. I have also asked them for years to renew the stripes in the parking lot, so folks can see how to park with out missing the bumper stops and taking out the water bibs or elec poles. Heck ... I'd paint the lines myself if they bought the paint! Add to that the broken down washing machines that have not been repaired in 2 years and the dryer that only works on one cycle. Maintenance or upgrade of any of the facility moves at a glacial pace. Rant over.
I salute you Carol for speaking up. More members need to speak up when the level of service is less than desirable. Our concentrated efforts in exposing poor service will help everyone. Granted most us are not going to buy a IH45, but as a group we spend a lot of money.
Called FOT today for tech help, left message with secretary, she said she would e-mail James with my request.
James T. called me back within the hour. No complaints from me.
I do pay for the plus service.
Jim
We live in the county near busy industrial business, the UPS service for us, comes out of Richmond Va, about 50 miles away, we are not able to get morning or weekend delivery for any amount of money or crying. We do get daily UPS, FedEx etc. weekdays no issues, UPS sure has gotten costly, FedEx is more reasonable for us. FedEx will deliver Mornings and weekends for an additional fee.
So we plan around the facts the best we can.
I have called to ask James T for assistance, left a message with the secretary and also received a very timely call back. We are also "Plus" members, for that reason ... and because we like to support the Factory. When we were ordering parts to be delivered to an out-of-the-way location like Yosemite, we were very much aware that the delivery would take extra time. I discussed this with Tyler on the first order and with Mr. Grimes on the second ... and that is why I was willing to pay the extra for expedited delivery. If the "Shipping Department" had expressed ANY doubt that we would not get our item in time, I would have provided a different address. Their shipping apparently ONLY involved UPS, and any other option is just too difficult. A new look for the website is fine ... but that is just window dressing. The employees seem to be as fed up with their antiquated computer and phone systems as much as we are.
Based on Lyle's letter on the website, it's the Martins - known as Tigratus and GofD on the forum, the folks who did the major remodeling/reconfiguration at FOT several months ago. Research shows they used to run a website called Ikeafans.