Credit where it is due, to MOT for the way they handle their business.
I called and set up the appointment months in advance to work into our schedule in east TX. We had a number of things on our wish list. After some number of calls and talks with service and parts we narrowed our list to about 7 items. We had a follow up chat about a week before our arrival. They had a space for us to overnight before the Monday we were to be inside their service bay.
We were inside at 8:15, after a read of the list with Keith, and Rei. The list was assigned to the crew of about 6 guys, and they got right on the tasks. Part of the crew, 3-4 started on the airbag replacement, first the rear axle, then moving on to the front axle. With teams on each corner, it was stay out of their way, as the old bags fell off, and the new ones were put on. By about 10:15 they were done, floor swept clean, tools gone! They had us max. raised, and checked for leaks for the next couple of hours, as other work was done, in the engine bay for leak and service, brakes checked, shocked checked for leaks, as a new rear view camera and dash monitor were installed.
The work was explained, work progressed, the shop guys were in constant motion, question were answered. An amazing operation. My 12 volt tech was pulled off for a few minutes to answer another owners questions, and to get him on the road.
Keith was like a blur, all around, everywhere he was needed, with his quiet composure.
We were out of there mid afternoon, reparked and level, with only a very positive feeling about all that happen is such a very short time inside the shop. I would have to give them a 10+, and 5 star rating.
Only down side is all the choices of coaches to tempt one, open, lite and ready to be viewed on the lot. Tempting, oh so tempting.
Don't do it Dave! Don't go over to the Dark Side! What are the odds of finding another Rare Mid-Entry?
A very positive endorsement Dave. Stories like these are great to hear. Must be that East Texas mentality...
Thanks, Dave for a good report at MOT. Exactly our experience. And thanks for a positive message. Seems like many of the conversations lately have been negative, angry and unhappy. All of that sort of drags down everything else.
Just out of curiosity: how far in advance should I expect to have to schedule an appointment? I suppose that depends on what work is being done, but was just wondering what everyone's experience has been.
Thanks,
Chris
Good advance planning seems to be the best way to get all your needs met. There are "just in time parts" to be delivered, can only be a select number of parts on the shelves. Any service center is limited by parts and man hours that can be put in the shop. The whole day the bay's were full, and there was a coach that took my space as I settled my bill.
Poor planning on our part, only hampers their ability to make us happy coach owners. An added benefit is lower freight costs.
This service was scheduled a couple months out. Plus MOT knew of Dolly's health issues, and went above and beyond to help us get to our appointments latter that week in Dallas.
It is an excellent notion to reach out to the Service Department well in advance of your arrival. We did that when we planned to coincide some service items with interior remodeling and began a ticket with Josh Love (now somewhere else) that had our needs listed and any parts itemized. We had a date window that coincided with the remodel and kept a running email conversation going as we had questions or additions to the list. By the time we actually arrived there were no surprises and all the parts were ready for us. Our emails always had a timely response and we could also reach out by phone if necessary. Now ... Our beloved Davis Flanagan is such a dinosaur that he does not do email (at least I haven't heard that he has joined the 21st century), but he will always call you back!
I usually have to schedule 4/6 weeks in advance at MOT. If emergency then may be very quick help, or hit a slack time then week advance may work but that unusual. Xtreme about six weeks best have done unless very minor
Xtreme = two months out per James yesterday.
MOT, they work their butts off to fit you in, regardless, I have seen drop ins get taken care of, but more time is better
FOT remodel - I did 3 weeks and it was fine, but that ebbs and flows.
Cant speak to FOT service, have not used in years.
We scheduled our visit to FOT a couple of months in advance, then had to move it ahead (sooner) closer to the scheduled date. No problem. We stopped in so they could see what we wanted done in January, then had the work done in March.
We are going to be there in mid October and I have a few things I need them to look at but not sure what I want done until we have a chance to visit.
Communication is your friend, starting before you arrive.
I asked questions as I built my list. Armed with their bids was able to decide what I would do myself, and what to have them do. After I arrived I asked about an item, and they quoted and then added the items.
I ended up doing my own Splendide, and Magmum inverter installs.
They were spot on their quotes, for parts and labor.
Thanks Dave will start now with my list and calls.
Thanks Dave will start now with my list and calls.