Did some business with HWH recently and had some follow up phone conversations with them to figure out a few things. They helped out a lot over the phone and a few days later I received a copy of the telecon that we had. Just their way of following up to make sure all is going well. I appreciate the professional way they do business. Have a great day ---- Fritz
Good to know and I hope I never need them! ha ha
I recently had a very good experience with HWH, working with service at HWH was extremely helpful and customer friendly. When arrived home to MD from FL, my leveling system completely failed. In reviewing my problem by telephone with a HWH technician, he asked me to check the dashboard touch pad connection and a few control box connections. when he was unable to determine the problem he advised me to mail both the touchpad dash unit and the control box to HWH. I used Priority mail, 2 day, however, the USPS decided to rout my package to various states 1st North to NH then out West for a total of a 10 days before delivering to Moscow IA. Thankfully, HWH analyzed and fixed the problem quickly, turning around the items in a day and a half. The fix charge was very reasonable $126.00 including a new touchpad cover and $16.00 for return shipping. I reinstalled both items and all worked perfectly!
A rewarding fix of a potentially expensive problem, overall, a very satisfying experience working with HWH and for me!
Tony
There are several threads about HWH and nearly everyone is more than satisfied with their work. They have had times when it has taken longer than people would like for them to get back to a customer, but they certainly seem to know what they are doing and work hard at keeping up with their work.