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Topic: A "Fantastic" Experience (Read 1135 times) previous topic - next topic

A "Fantastic" Experience

On our last outing, driving home from St. Louis, I mistakenly left one of the ceiling fans open.  I discovered this by walking by and something caught my eye, and I saw a crystal clear view of the morning sky.  The cover was completely gone, and ripped off at the hinges.  All of this happened on Labor Day.  Judy went on the computer to find a replacement cover, and the best price she could find was $39.99.  The weather was predicted to be clear so we drove back to Chicago, minus one fan cover.  Tuesday morning, before ordering the part, I decided to look through the coach file and found a sheet for the FAN-TASTIC VENT COMPANY.  I phoned the company, spoke to a man named Bob Baretta.  As is there policy, they will provide  parts for their fans at no charge.  I was shocked!  I was concerned about a brand new cover not matching the other, as we have 2, and he sent me 2 brand new covers, 2 canopy switches, and a knob that I had been missing since I purchased this coach.  The total charge was $14.50 (shipping).  What a pleasure to work with an outstanding American Company such as Fantastic Vent.  F/Y/I - their phone number is 1-800 521-0298.

Gregory S
2003 Designer

Re: A "Fantastic" Experience

Reply #1 –
I has a similar experience, noticing a crack in the vent cover, I called the company.  They sent a replacement.  I noticed the cover they sent was a single layer of plastic, while the original was insulated, having two layers.  I called the company again, they seemed dismayed that I had an insulated cover, then they asked about my RV.  I said Foretravel, they said, "oh", and sent the insulated cover, also free.
Tom Lang K6PG (originally  KC6UEC)
and Diane Lang
2003 38 U295 build 6209
2016 Jeep Grand Cherokee Summit Ecodiesel
still have tow-ready 2006 Acura MDX 
Temple City, California
Motorcade 16681 California Chapter President
SKP 16663 member of SKP Park of the Sierra, Coarsegold California
FMCA F071251
Retired electrical and electronic engineer

Re: A "Fantastic" Experience

Reply #2 –
When I bought the coach the bath fan crank was broken.  Called to order parts...they explained how to fix it and sent the parts for free.
Dwayne Keith
1992 U240
3116/MD3060

Re: A "Fantastic" Experience

Reply #3 –
When I got my coach in April found the bathroom fan inoperable. They sent me a new fan motor free of charge when I called them. The covers are warrantied for life, and I just installed a new one yesterday to replace the cracked one that was there - the cover was free; I paid only $13 and change for shipping.

There aren't many companies left like this. The exceptional service and support has me hooked for life.

Steve

1991 U225 Grand Villa

Re: A "Fantastic" Experience

Reply #4 –
I had a similar excellent experience.  We were in Michigan seeing family and had a problem with rotary switch that controlled variable speed.  They asked us to stop by their factory in Imlay City and they would fix us up.  We arrived about 4 pm a day later and they hooked us up with 50 amp power for the night next to their factory.  The next morning, they replaced the entire switch mounted on cabinet under sink to their new electronic version with nice new features.  To make this new switch work fully, they had to change the board in the fan.  They then gave us a new smoked lid and new screen design that snaps in and out for easy cleaning.  We drove away the next day with basically a new fan with all the new features all for free.  I will never consider any other brand!
Bill & Deanne Brown
'03 U-320 Previous Owner in Houston

Re: A "Fantastic" Experience

Reply #5 –
Quote from: Bill Brown –
I had a similar excellent experience.  We were in Michigan seeing family and had a problem with rotary switch that controlled variable speed. 

Bill,

What troubles were you having with the variable switch?  Ours has been acting up for the past couple of weeks.  First, speeding up or slowing down on its own (in manual, so not temperature-related).  Today it wouldn't turn on until I cycled both dials several times, and once it came on it was full-speed on manual, no dial response until I flipped it back and forth a couple of times to Auto. 

I'm wondering if it's time for a phone call...

Michelle
Learn every day, but especially from the experiences of others. It's cheaper!  - John C. Bogle

2000 U320 36' non-slide / WildEBeest Rescue
2003 U320

Re: A "Fantastic" Experience

Reply #6 –
Just had a good experience with Fantastic Vent also. Both of my motor mounts are cracked and one shakes at high speed. They are shipping me both mounts for free. Great company to deal with.

Mark
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Mark and Tanya
Milton , Florida
US Navy Veteran (DV)
1999 U270 Special 40' CAI , 2015 Jeep Wrangler Sahara
 

Re: A "Fantastic" Experience

Reply #7 –
Quote from: Steve & Michelle –
Quote from: Bill Brown –
I had a similar excellent experience.  We were in Michigan seeing family and had a problem with rotary switch that controlled variable speed. 

Bill,

What troubles were you having with the variable switch?  Ours has been acting up for the past couple of weeks.  First, speeding up or slowing down on its own (in manual, so not temperature-related).  Today it wouldn't turn on until I cycled both dials several times, and once it came on it was full-speed on manual, no dial response until I flipped it back and forth a couple of times to Auto. 

I'm wondering if it's time for a phone call...

Michelle

Michelle,
I would happy to discuss (713.398.6393).    Here's a couple shots of new modified fan switch... Bill
Bill & Deanne Brown
'03 U-320 Previous Owner in Houston