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Topic: Great Service from ShurFlo and American RV (Read 443 times) previous topic - next topic

Great Service from ShurFlo and American RV

Earlier this year I purchased a new 4008 fresh water pump from ShurFlo for $62.95. I installed it, yes by myself without either Steve or Dave, in June. It failed in September. Fortunately I had my old pump with me so I didn't try to get it replaced under warranty until the middle of October. It was purchased from American RV online so I sent them an email and was referred to Keith at ShurFlo customer service the next day. All that was required was that I send a copy of the original purchase receipt and to peel the label off of the failed pump then mail them to ShurFlo in California. I received the replacement pump in 5 days from the date I mailed the documentation. Everything was handled by email, US mail and FedX.

I think I got GREAT Customer Service from both American RV and from ShurFlo.
The selected media item is not currently available.Kent Speers
Locust Grove, OK
1993 U300 SSE 40' (Restored at FOT 2009) Build 4323
720 watts Solar
6V92TA DDEC Silver Engine
2014 Subaru Outback