Re: HWH problems
Reply #1 –
You may wish to call HWH and describe the issues. My experience indicates that they will put you in touch with a person who understands the system and can suggest appropriate actions.
Our symptom was that the travel light went out a few times while underway during a trip. HWH suggested some checks. After some user checks, I sent the keypad and control board to HWH. They fixed a loose connection in the control board and renewed the face of the keyboard. Cost was less than $100 and time frame was two weeks.
Your issue sounds more complicated. You will get advice from an expert if you call HWH.