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Kudos to Keith and company at MOT

July 04, 2015, 10:28:11 am

Heading home from Nacogdoches reflecting on the last 6 days. Can honestly say our experience with the folks in service at MOT surpassed anything I've seen in almost 30 years of vehicle ownership. Unlike most others they were engaging, communicative ,and readily subtracted hours of diagnostic rates spent looking down the "Rabbit Hole" that was our Powertech saga. Mr. Risch and the entire service dept. we're outstanding!

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Re: Kudos to Keith and company at MOT

Reply #1 – July 04, 2015, 11:01:50 am

This was my experience as well.

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Re: Kudos to Keith and company at MOT

Reply #2 – July 04, 2015, 11:26:40 am

Tom,
I agree that Keith adds a great deal of goodwill and professional experience to the whole service mission at MOT. He has come to the rescue for us again and again. We are huge fans of the way they run their business. Paul

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Re: Kudos to Keith and company at MOT

Reply #3 – July 04, 2015, 12:00:17 pm

MOT was outstanding when I bought the coach and continue to provide outstanding service 3 years later.

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Reply #4 – July 04, 2015, 01:05:25 pm

Could not agree more............................have bought two coaches from MOT, they are awesome!!

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Reply #5 – July 04, 2015, 01:36:38 pm

Always a good experience for us at MOT. The service and staff are excellent.

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Reply #6 – July 04, 2015, 07:44:21 pm

Actually can only speak for the service side, had a new salesman and what was probably an untenable deal with a Coach our age for trade.
Although from what I've heard the Robertsons are some of the finest people you could ever hope to meet.

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Re: Kudos to Keith and company at MOT

Reply #7 – July 04, 2015, 08:09:23 pm

If you can swing it, you are always way ahead to buy the new one and sell the old on on consignment.  On a trade they need to fix, floor plan , and buy it cheap so it sells fast and they can afford to fix whatever might be broke Love, love, love MOT service

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Re: Kudos to Keith and company at MOT

Reply #8 – July 05, 2015, 07:15:48 am

MOT has the best service I have received.  That said, the Old Kodak store of FT was just like it for years as well.

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Re: Kudos to Keith and company at MOT

Reply #9 – July 05, 2015, 11:00:29 am

That is why we bought our coach 7.5 years ago from MOT and go there yearly, for their outstanding service.  When they say service is an obsession, they mean it.

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Re: Kudos to Keith and company at MOT

Reply #10 – July 05, 2015, 08:35:09 pm

This has been our experience, as well.

We purchased our first motorhome, a 2007 Foretravel, from MOT a year ago. Did a lot of research (a great deal of it here) and am still amazed at how lucky we were in deciding to deal with MOT. I have bought a lot of things over the years, from cars to houses and everything in between, and I can safely say I have never received such an outstanding and constant level of service from any other organization. I say that having received pretty good service at some other places but nothing in the same degree as seen at MOT.

And it is so widespread throughout the organization. It's not just the service folks, the sales folks, the cleaning staff or the administrative guys--it's everywhere. How in the heck do you achieve that consistently across the board for (apparently from these other comments) years?

Just my two bits.

Don

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Re: Kudos to Keith and company at MOT

Reply #11 – July 05, 2015, 08:59:13 pm

We purchased our coach from MOT more than 11 years ago, when the business was just David, Emily, and Keith Risch (the factory was no longer taking/selling consignments or selling new coaches direct).  We continue to experience a level of customer focus that causes us to comment to each other (always positive).  When I contacted Courtney about our missing Owner's Club Magazine, not only did we get a new copy but also a handwritten card from Emily apologizing for the address confusion.

As to how they are able to keep the level of customer focus that high, I would say it starts at the top.  David understands that the customer is the priority, and he also acknowledges that awareness in his employees and rewards it.  We have heard the MOT team refer to him as "Super Dave".

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