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Topic: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question) (Read 588 times) previous topic - next topic - Topic derived from 1991 GV 40 DD 6V92 to...

Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Did Good Sams cover the whole cost of the tow?


[fixed typo in title from when I split this - Michelle
91 GV U300 Unihome 40' Build 3811
6V92TA Detroit

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #1
Unfortunately, no. The Good Sam coverage is for 2 hours. The total tow time (load, tow, unload) was billed at 4 hours. So we have to cover 2 hours - $700. We are wondering if there is better coverage out there, any ideas...?
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #2
Unfortunately, no. The Good Sam coverage is for 2 hours. The total tow time (load, tow, unload) was billed at 4 hours. So we have to cover 2 hours - $700. We are wondering if there is better coverage out there, any ideas...?

Coach-net has no dollar or time limits on towing.

The following link to Coach-net(not ours, but the folks who run RVSEF's 4-corner weighing) offers a lower price to first-time Coach-Net customers

CoachNet- 24/7 RV Technical & Roadside Assistance

Learn every day, but especially from the experiences of others. It's cheaper!  - John C. Bogle

2000 U320 36' non-slide / WildEBeest Rescue
2003 U320

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #3
Coach Net has been great for us. Recommended by us.
Roger Engdahl and Susan Green
2001 U320 3610 #5879 (Home2) - 2014 Jeep Cherokee or 2018 F150
Hastings, MN

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #4
There is something wrong with that comment on Good Sams 2 hr max coverage. When we had our breakdown and flat bed tow the total time from Exit 92 on Hwy 16 south of Tucson to exit for Avondale west of PHX was around 4 hours--load to unload. This $1100.00 charge was paid in full by G Sam. This truck also came from PHX in rush hour so he had over 6 hrs into this bill. I had a copy of the invoice from Tow Co, so do know what they charged.
The wording is-- "GSam will pay 100% of the fees for the delivery to the nearest professional service centre capable and willing to repair your vehicle. There are no pre set miles or Dollar limits. If you wish to be towed to any other location other than the  nearest service centre you cannot claim any other later fees for additional tow for same problem".
I also have to add that they paid me the money and G Sam were not called at the time as I had previously used this Tow Company 2 days before for the same problem. So, the fact they paid up 3 months later for a Reimbursement makes them even better in my view than the competition.
FWIW
JohnH
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #5
Will call Good Sam to check on this.
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #6
I was about to cancel my Good Sam as the only reason I switched from AutoClub was the fact they would do just as John stated and tow me to the nearest repair facility, no matter how far without charge. If they changed their policy after I joined I missed it.
1999 40 ft. U-320 wtfe build 5563 Chuck & Lynda's "Rollin' Inn"  2030 watts solar
prev. mh's 71 GMC 5 yrs. 73 Pace Setter 1 yr. 78 Vogue 5 yrs 81 FTX 40ft all electric 18 yrs. 1996 Monaco Signature 3 yrs.
2014 Grand Cherokee Overland
Dream as if you will live forever. Live as if you will die today.  James Dean

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #7
My wife met her match on the phone (doesn't happen often) and threw in the towel. When she gets home we plan to escalate the issue. Will report the outcome.
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #8
My wife met her match on the phone (doesn't happen often) and threw in the towel. When she gets home we plan to escalate the issue. Will report the outcome.

I will await your outcome before cancelling, but if they tell you this is their new policy I am out of there.
1999 40 ft. U-320 wtfe build 5563 Chuck & Lynda's "Rollin' Inn"  2030 watts solar
prev. mh's 71 GMC 5 yrs. 73 Pace Setter 1 yr. 78 Vogue 5 yrs 81 FTX 40ft all electric 18 yrs. 1996 Monaco Signature 3 yrs.
2014 Grand Cherokee Overland
Dream as if you will live forever. Live as if you will die today.  James Dean

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #9
Good Sam Roadside Assistance Benefits Brochures
24-Hour Emergency
Roadside Assistance
You can call toll-free, 24 hours a day, 365 days a year. We
network with more than 30,000 independent specialized tow and
service providers who have the specific heavy-duty gear and the
knowledge to take care of any roadside emergency. One quick
call takes care of everything – from towing to changing a flat tire
to emergency fuel delivery, as provided for in this brochure.
Towing Service
Our 24-hour, 365-days-a-year dispatch center is available with
one toll-free call. There are no pre-set mileage or dollar limits.
When you call for service, Good Sam Roadside Assistance pays
100% of the towing fees for the delivery of your vehicle to the
nearest professional service center capable and willing to repair
your vehicle. However, you must request disablement assistance
through our telephone dispatch center within 24 hours of the
disablement. If you make any request for your vehicle to be taken
to a location other than the nearest professional service center,
including your home, the mileage fee (for the extra distance
in excess of the nearest licensed repair center) will be at your
expense.
If you request to be towed to a location other than the nearest
professional service center, as described above, you will not be
entitled to any additional towing services for the same disablement.
A request for a tow to your home would also require additional
payment if that distance exceeds the distance to the nearest
professional service center.
The mileage fees for any excess mileage and the fees for additional
towing services will be determined and billed directly by
the independent service provider at the time of the disablement,
and all payment of that additional mileage fee or additional
towing service fee will be paid by member directly to the service
provider.
If your coach was taken to the nearest capable RV service shop then there should be no problem.
JohnH
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.

Re: Towing covreage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #10
Compare Motorized RV Roadside Assistance Products


I have just looked at the Coach-net website and they give the same tow benefit that G Sam does-and- uses the same wording about nearest capable outfit to repair it.

Motorized RV Plans Premier $159.00†Basic $89.00†Limited $69.00†
JOIN!JOIN!JOIN!
All-Inclusive Coverage
premier all inclusive coverage is covered---basic all inclusive coverage is not covered---limited all inclusive coverage is not covered
RV Technical Assistance Hotline
premier tech assist is covered--basic rv tech assist is covered---limited rv tech assist is not covered
Emergency Travel Services powered by Assist America
premier assist america is covered---basic assist america is not covered--limited assist america is not covered
Unlimited Towing
premier unlimited towing is covered--basic unlimited towing is coveredLimited*
No mileage or dollar amount limits – no out of pocket expense when towing your disabled vehicle to the nearest qualified repair facility.

Unlimited Tire Assistance
premier unlimited tire assistance is covered--basic unlimited tire assitance is coveredLimited*
Delivery of Fuel and Emergency Fluids

So both do the same thing !!
JohnH
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #11
Thanks John, this is good info!

We have always been happy with Good Sam, we have had several cars towed over the years, and help with flat tires (tyres). I would like to stay with them if we can work this out. It might have been an in-experienced person on the phone.
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #12
Thanks John, this is good info!

We have always been happy with Good Sam, we have had several cars towed over the years, and help with flat tires (tyres). I would like to stay with them if we can work this out. It might have been an in-experienced person on the phone.

Any update on this?
1999 40 ft. U-320 wtfe build 5563 Chuck & Lynda's "Rollin' Inn"  2030 watts solar
prev. mh's 71 GMC 5 yrs. 73 Pace Setter 1 yr. 78 Vogue 5 yrs 81 FTX 40ft all electric 18 yrs. 1996 Monaco Signature 3 yrs.
2014 Grand Cherokee Overland
Dream as if you will live forever. Live as if you will die today.  James Dean

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #13
This is the best as I can understand it - I wasn't with on this trip...

My wife was initially quoted a rear hook tow - to be fully covered by Good Sam to get us to the repair shop. If we would have agreed to this, there would have been no charge to us for the tow.

I was not comfortable with this as severe body and frame damage can occur if a hook tow is not done properly, especially with the Foretravel chassis design (no full length frame rails).

Good Sam then said we could request a flatbed, but would be responsible for any additional charges. The problem was the additional charges were not clearly defined due to mis-communication between Good Sam and the towing company. It takes longer to load, secure and unload a flatbed load, so there was additional tow time on both ends.

We were prepared to pay some additional for the special flatbed request, but not aware it could amount to $700. In hind sight, the $700 probably prevented coach damage, and further delay to the trip. Was this worth it?...Was it a bad idea to turn down the rear hook tow...? Who wants to risk possibly damaging their coach...?

The moral to the story is don't agree to anything until everything is clearly defined, then decide which way to go, be prepared to accept the consequences, and not be surprised.
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #14
Had you let them send someone to  rear tow it.
And let's say the tow company hooks up and lets say damage happens.Wouldn't they be liable?
Or let's say the tow company shows up and determines it would be better to flatbed tow,wouldn't good sam be obligated to pay?
And is there any information on towing these coaches? What does Foretravel say? I see coaches towed all the time.Is Foretravels frame design inferrier to other frame designs as far as towing? It seems if the chassis is this fragile should it be on the hiway to begin with?
Think about it,Lets say I lift the front wheels up to tow. Let's say the front wheels are 20 inches off the ground. Why would that be any different than going up an incline? The coach is still supported by the framework between the wheels just as if it was sitting flat.
But I guess if your subframe has cancer and coach buckles and bends well that would open a whole new can of worms,But with that said If your coach has that much hidden rot hiding,It dosnt belong on the road to begin with.
Or am I looking at this all wrong?
91 GV U300 Unihome 40' Build 3811
6V92TA Detroit

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #15
             Some of these questions were burning in need to find out .  I just got off the phone with the Good Sam Roadside Assistance folks . I ask the question , "is there a distance or time limit on your service " his answer was (no)  I followed up with is there different policy's with different offerings ? His answer  (no)  only one . I ask , how about different in different states , his answer (no) all the same .  He said all RV policy's are the same with this company , you either have it or you don't . He did mention that some service providers have done some things that are against company rules per their contract , but they can only act if notified .  Just maybe ------  >:D  was involved .                        Brad Metzger
Brad Metzger
2010 Phenix 45'

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #16
Or am I looking at this all wrong?
The Foretravel chassis is perfectly roadworthy when the weight is carried by the front and rear axles as designed.

Hook/strap tows I have seen support the weight with a cross beam at the front or rear fender attachment to frame rails. But, I don't have full frame rails...

I didn't want to have to argue with an 18 year old kid over the design differences between a bumper supported by frame rails vs the Foretravel monocoque chassis design.

I didn't want to test the rear bumper to see if it could carry 20,000 pounds for 50 miles, and then see what happened.

This was my decision and my coach was not damaged, everyone needs to make their own decision if and when a tow is ever required.
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #17
When I was towed last year, the truck used a massive extension bar system to get to and lift my front axle.  I have always thought that RV's were carried while towing by the front axles, not by the frames or bumpers.
Dave Cobb
Buckhorn Lake Resort The Club, #6202, Kerrville TX
check the map.  I do rent it out when I am traveling!
2001, U320, 36' #5887, in Kerrville, FT Club #17006, (7/23 to present)
2024 Jeep Grand Cherokee L, Summit, white
EX: 98 U295, 36' #5219, (mid door), (4/13-10/23)
EX: 93 U225, 36' (4/11 to 4/13)

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #18
Dave

Did they disconnect the drive axle when you were front towed?
Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #19
                             Not selling anything , or pushing my opinion on anything . I have had Good Sam for these last  20 years . Have had only good responsive service . Towed coach twice , toads thrice .  If there is something out there cheaper and better , please let me know . I am --not-- hung up on this issue .                        Brad Metzger
Brad Metzger
2010 Phenix 45'

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #20
Back to my story on G Sam and our tow from south of Tucson.
We did not ask for or think about asking for a flat deck tow, it was the decision of the tow guy to bring it as he said that he finds it a lot safer to use and he can travel faster with it on top. So, that said I do not know what to add except that the same company did tow us a few days before and used the front axle lift to do it, with the half shafts removed. This tow distance was only about 5 miles.
JohnH
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #21
Communication and knowledge is the issue and the problem.

We had probably a 20 yr old dispatcher on the phone who barely knew the difference between a front and rear tow, and no clue that with a front tow you need to disconnect the drive axle to prevent transmission damage. Could she guarantee that the tow driver knew how to do this...?

Then, did she know the difference between a hook/strap tow and an axle lift tow...? Could she guarantee that the rear lift tow would be an axle lift tow...?

We would have waited an hour for the rear lift tow truck to show up, and then see if he could lift the rear axle....? And then have him explain that he does hook/strap tows all the time...?

With Good Sam you are not allowed to talk directly with the tow company during the setup as they are quoting multiple services. They would know these answers and that would have helped.

Peter and Tammy Fleming
1991 U300 GV 40 - Sold, owned for 4 years
Downsized to Roadtrek Popular 210 class B

 

Re: Towing coverage (split from Re: 1991 GV 40 DD 6V92 tow question)

Reply #22
I think that I had your dispatcher when I called.  Zero understanding to what I was driving.  Did not get any info correct.

No, but we leveled the coach with my wooden boards to get close on the shoulder of the interstate.  Then he removed the passenger axle and slipped it into a new transport bag, and installed his new axle cover from his ziplock bag.  He lost maybe 3 oz. of fluid it was so quick, and had his cleaning gear to clean up the drips on the wheel.  I asked about removing both axles, or the drive shaft, and he said they do the one axle.  He is the main tow operator that the Cummins shop, and the local cities use.  He and the shop guys were talking about another operator that had not removed an axle and was buying a new transmission for the client's bus.

Two points.  It took maybe 4 minutes to remove the rear hubcap, and axle cover bolts, pull the axle and install a cover plate.
The other thing was getting air to the coach.  He started to go to a front dry tank.  I suggested we plug into my air outlet in the propane locker.  He had all the adapters and in less than a minute he had us aired and ready to release the parking brake.
From him arriving, hook up, pull the axle, air hook up, remote rear lights, doing a slow test pull and double check everything, and then to rolling took less than 20 minutes.

We were only going 12 miles back to the next exit.  The service guys offered to re-install the axle, and save his axle cover for when was next back to the shop.

I too had Good Sam's towing.  My issues started with zero phone coverage for a couple of miles of Interstate outside of Fairfax VA.  Then it took an hour to get a tow company set up, to be there in two hours.  And we could not get calls at the coach, so we were 3 miles away in the commuter parking lot exit.  Then the tow company called me and when I reconfirmed my mile marker, coach length and weight, he balked, as it was over his weight limit.  So back to Good Sam's and start all over again.  But by now I had driven to Cummins, and was at the service managers desk, and ordering the new parts, while the coach is on the shoulder 12 miles away.  The service manager told the Good Sam's operator, the tow company to use, and recited the number.  That is when things started moving again.  So 6 hours after rolling to a stop, we were on the tow bar, heading back the other way one exit.

Our tow driver's dad owns the company, the son's name was on the door, it was their biggest truck, he was about 35, and towing was the only job he had ever had!  But next new larger boom truck was getting new logos.  The new truck he said will be one of the largest in the county, and he was banking his future on it, for his and his dad's company to grow larger.

Our 20/20 hindsight is always perfect.  And having to do this by remote, by cell, trying to help others, is maybe the hardest thing to do.  In your seat that day, I would have wanted the flat bed, and damn the dollars, to get my family and coach to safety!
Dave Cobb
Buckhorn Lake Resort The Club, #6202, Kerrville TX
check the map.  I do rent it out when I am traveling!
2001, U320, 36' #5887, in Kerrville, FT Club #17006, (7/23 to present)
2024 Jeep Grand Cherokee L, Summit, white
EX: 98 U295, 36' #5219, (mid door), (4/13-10/23)
EX: 93 U225, 36' (4/11 to 4/13)