New Service in Nac - David Whitehead
I am not affiliated with these guys, but they really helped me out a few weeks ago when I was in a bind and I wanted to return the favor via a recommendation.
Here's the back story. We were getting ready to leave for a few weeks in Colorado when I bumped in to Bruce Oliver, all around good guy and long time family friend. For years, he has been the parts guru at MOT. I was telling him my Dometic (which replaced the original fridge in my coach, so this was fridge number two) had stopped cooling. He showed me first hand what can happen if the problem was not addressed by directing my attention to the unit that had just suffered a fridge fire on MOT's lot.
I knew it would be impossible to get in for a repair/replacement before leaving on our trip with service appointments at MOT and FOT being weeks and months out. With the help of Bruce, Dave Whitehead and Seth Whitehead, they made it happen at MOT's "make ready" service department. I had a residential unit installed, and these guys really went above and beyond. Bruce went down to the local box store and measured every candidate unit that would fit. He called me with his recommendations on a Friday (he gave me a few to chose from so I could go put my hands on them) and by Monday afternoon, they were sliding the new refrigerator in place.
David did a multi-point courtesy check at no charge, and uncovered several items that I was unaware of, such as the ride height being slightly off kilter and a dead smoke detector that I should have been more diligent at checking. Bruce is a miracle worker when it comes to tracking down Foretravel parts. I was very impressed with their attention to detail, customer service, and knowledge. The entire service visit was completed with time to spare before we shoved off for Colorado.
The trio (Bruce, David, and Seth) have now opened their own service center, Nacogdoches Motorhome Service, on the south side of Nacogdoches just outside the loop. While I have not had bad service anywhere (FOT or MOT), working with these guys was a step above any visit I had experienced in the past. I am definitely sold on these guys for going above and beyond to make our Colorado trip more enjoyable, especially since I had already accepted the fact that we were going to be living out of ice chests for a few weeks!
Topic: New Service in Nac - David Whitehead