First experience with factory service
Just had my first time experience with service here at the factory. Not even sure where to start, who to mention, what to say. But it was all great.
Starting with calling for appointments, canceling and re-scheduling, Camp Foretravel convenience, space, setting, meeting other owners, helpful hints, Mike showing up to say hello with a copy of his printed Nacogdoches visitors guide.
I was welcomed into Josh's my service writer office, my list was entered into the system, Patrick our tech had us in his bay a few minutes later, and the different departments went to work. We had to be the oldest, cheapest coach in the building that day. We had to have the smallest service ticket total. Patrick had arrived in the parking lot with rug covers to drive us into his bay for some electrical issues, he completed them quickly, and even replaced two burned out dash switch bulbs so fast I missed how to do it next time. Wayne took over in his front end shop, explained what was wrong, and happening, and did his magic. We were told our shocks and parts were fine, but we needed new steer tires to replace the old ones that were out of round, and had wandering tread. He showed me with his wheel speeder how my old tires set his machine to shaking, just like the steering wheel. A Foretravel is only going to be as good as the rubber touching the road he said. He called Power Tire where they send every one, and got our new tires on the way. New tires later today, and he said we will be happy.
David from the remodel shop explained what they could do for a re-model, and seemed to enjoy seeing a coach he helped build back in 1993. His lead wood shop man had built our beautiful cabinets in 1993, that still look new and work perfectly today.
We were out the door by 1 PM, for less than I expected, happier than I could imagine. I feel so lucky to be only 180 miles from the factory. But we have met a number of owners here from all over the country, and Canada, that have made the drive to have their service done.
Each and everyone we met has had a smile, said hello, been friendly and helpful, this is every one from Camp Foretravel owners, to the entire factory service staff, to parts counter and the cashier. Plus I think this is the cleanest shop, I have ever seen, as someone is always sweeping and policing the areas. We will be back for sure.
Topic: First experience with factory service