Re: Girard Awning
Reply #1 –
Rick,
Assuming the joints in the arms are clean and lubricated, it could be the motor or the current limiter. Our symptoms of the latter were that it would not come in more than a foot at a time on its own, though.
The installation manual is in the files library (and here): 
Michelle
ETA We found Girard tech support to be very helpful both over the phone and via e-mail.