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Topic: Foretravel Customer Service (Read 1053 times) previous topic - next topic

Foretravel Customer Service

We just returned from a service trip to Foretravel (new windshields, alignment, water leak and some miscellaneous). We had several concerns about some of the work. I'd like everyone to know that those concerns were addressed immediately and to our satisfaction. Drew Pierce, the Service Director, listened to what I had to say and took action. So I'd say that Customer Service is alive and well at Foretravel.
jor
93 225
95 300
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99 320

Re: Foretravel Customer Service

Reply #1 –
Having been there recently - I agree ^.^d
Scott & Carol Seibert
2001 42' double slide U320 - Sold
Previous - 2002 36' U320

Re: Foretravel Customer Service

Reply #2 –
@jor That's the proper way to handle it! I've heard several people complain about service and when I asked them if they brought it to the service managers attention they said no they didn't want to cause a fuss... :(

My experience with Foretravel service has been hit and miss. One time the service tech will go out of his way to show me something that will prevent a problem down the road. The next time a rookie tech is putting 10w-40w in my 40w only 6V92!

All you need to do is present your case to the service manager in a civil manner. No emotion or shouting required! Everything I've ever complained about was resolved in one way or another. Sometimes it was a problem with the service other times it's been a problem with my expectations. Sometimes they fix the issue other times they take a % off the bill and other times my expectations are brought into line. My advise is if you're not happy speak up!

Foretravel service isn't perfect but it's the best I've found.

see ya
ken
The selected media item is not currently available.ken & dori hathaway & Big Agnes
🍺1992 U300 GrandVilla WTBI #4150 FOT FBP 2011
✨6V-92TA DDEC Parlor Coach 350HP Series 92
🏁2011 Nissan XTerra Pro-4X

Re: Foretravel Customer Service

Reply #3 –
We are at FOT now. We finished up about 1 1/2 days of fixing a few items. The experience has been good again.

I agree with the previous comments about addressing issues immediately. I also recommend staying nearby and checking regularly with the people touching your coach. You are more likely to find out about ancillary issues and decide whether to fix them. It allows them to know whether you are a "fix everything now" person or are in "I'll take care of that later" mode.

Our experience has been that we get much better service if I respect the expertise in the shop, and stay in contact to express my impression of problem issues. It is also important to have some common understanding of expectations regarding service and the performance of systems.
J D Stevens
1997 U295 CAI 36' Build #5085
2002 Subaru Outback
Motorcade 16869
Bellville, TX

Re: Foretravel Customer Service

Reply #4 –
I haven't been "home" to Nacogdoches for a few years, so I can't comment on the current service level at Foretravel. 

I did just go to RnR RV Center on Knox Avenue in Liberty Lake, WA...where Foretravel used to be.  They have at least two folks who are left from the Foretravel days:  Keith Woodruff, the Service Manager and the Service Tech "Luke" (never did get his last name) were great.  Apparently they send all the Foretravel stuff to Luke (there were three FTs in the free overnight area when I got there on 6/3/13),  He is clearly very conscientious and the prices were fair.  Of the three coaches there, one 2001 had his torn bladder replaced, a 2003 Grand Villa had his radio replaced, and I had my slide worked on along with coolant change and a servicing.

I mention them only as an option for folks who have difficulty getting to East Texas.  They seem to be able to handle all things Foretravel.  They are easier for me to get to as I like to visit family in Oregon and they are only about 300 miles out of the way.
The selected media item is not currently available.Brad & Christine Slaughter
Was:  1990 U280 36'
Was:  2002 U270 36' (With a bathroom door) Build #5981
Is:  2021 Leisure Travel Van Wonder 24RL
2015 Jeep JKU, 2003 S10 QC 4x4 or 2017 C-Max
Lake Havasu City, AZ (or Gillette, WY)

Re: Foretravel Customer Service

Reply #5 –
I will say that they do fix their errors if you bring it up.  That is good and Cory and now Drew make sure things are ok. 
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: Foretravel Customer Service

Reply #6 –
Brad, thanks for that tip. That would be a *much* shorter jaunt than Texas from here!
Jay
1989 U280 SE, 36', 3208T Cat, build 3292

Re: Foretravel Customer Service

Reply #7 –
Quote from: twobus –
Brad, thanks for that tip. That would be a *much* shorter jaunt than Texas from here!
I was all set to try to set up a trip to Nac for my slide and a friend here in Havasu saw my post and called me and told me about them.  Luke is clearly from the old FT school of thought, and considers those of us who bring a coach to him as "his people" and he wants to keep track and care for "his" foretravels.  I was impressed.  I think their labor was something like $127 an hour...I have no idea how that compares.

I will have to add one caveat.  I was initially really stressed (new place...what to expect...my baby, etc).  The go-between service writer kept giving me timeframes when he'd get back to me...but he never would meet his stated timeframes.  He'd tell me to stick around the vicinity and he would call me in "an hour or so"...3 hours later, I'd have to go in to him to eventually be able to get an update.  I think they were just really busy.  It never got to the point of having to go to the service manager, but it was frustrating at first and, with no history with them, I was very concerned.

Turns out they were really busy with the 2001 Slide bladder replacement, and being very cautious every step of the way.  Can't fault that.  Once it came my "turn" to be dealt with, everything moved much faster.  I actually got out of there a full day earlier than I had planned on.  My initial concerns and frustrations about not knowing what was going to happen all went away, once I was able to start talking to the tech and see his level of competence and concern for me and my coach.  I left there a happy person, and now I know what to expect from the service writer.

The selected media item is not currently available.Brad & Christine Slaughter
Was:  1990 U280 36'
Was:  2002 U270 36' (With a bathroom door) Build #5981
Is:  2021 Leisure Travel Van Wonder 24RL
2015 Jeep JKU, 2003 S10 QC 4x4 or 2017 C-Max
Lake Havasu City, AZ (or Gillette, WY)

Re: Foretravel Customer Service

Reply #8 –
I will say that when I would visit the kids in SPokane we have stopped in there and were impressed with the follow thru. Now it was a FT place then but have not had to go there since it was RnR but will keep them in mind the next time I am out there.
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: Foretravel Customer Service

Reply #9 –
Foretravel customer service is very good.  The only problem I have experienced is trying to get someone on the phone or to return calls.  Buying parts seems to be the worst.  They are a victim of their own success perhaps.

Keith
Keith, Joyce & Smokey the Australian Cattle Dog
1995 U320 SE Extreme 40' WTBI Build # 4780, with a Honda CR-V hopefully still following behind.
Motorcade # 17030
FMCA # F422159

Re: Foretravel Customer Service

Reply #10 –
Must be timing, I have never had an issue, but have let messages that were answered promptly. So who knows

Re: Foretravel Customer Service

Reply #11 –
When I 1st got on this site everybody was referring to James Triana for any and all problems.
Did you quit !?
1993 U300, 6v92
build 4366
USAF retired, Flight Engineer, C124, C130
 ATP, A & E.  & ex AI

Re: Foretravel Customer Service

Reply #12 –
Quote
When I 1st got on this site everybody was referring to James Triana for any and all problems.
Did you quit !?
Just talked with him a couple of days ago. Matter of fact he emailed me an elusive schematic (jake brake). Hard to get hold of but always helpful.
jor
93 225
95 300
97 270
99 320
 

Re: Foretravel Customer Service

Reply #13 –
We've had no trouble with FOT service. Sometimes the return calls are a bit delayed but then we're all calling and they have only James and Mark. If we all went somewhere else then these two guys would have nothing to do and they'd be available. However, with all of us going elsewhere there'd be no way of knowing if they had improved their return-call record. I'm glad they have James and Mark and just hope I get out of fulltiming before they retire. What would I do then?
Larry
1996 U295 36'
Build # 4805
Actually we sold it but just like to lurk