Good Experience with HWH in Moscow, Iowa

July 13, 2013, 07:11:20 pm

We had an appointment with HWH in Moscow to fix two problems - the LR slide would creep out about 1/2 inch within a few minutes of retracting, and I could not get the electronic leveling sensor adjusted properly.

I chose to go to HWH for two reasons - we were going to Cedar Rapids to visit a friend, and I felt (rightly or wrongly) I had a better chance of getting the problem with the electronic level sensor fixed by them.

We arrived a day early expecting to just plug-in and cool our heels until the next day. Well, no sooner that I plugged-in that they called and told me to pull into bay 3.

I explained my problems to the acting shop foreman (Bill Awtry) and a junior tech. The tech was told to replace the solenoid and to replace the level sensor mounting bracket with the new style one.

Replacing the level sensor bracket was the most complex issue. The set of 3 stacked HWH boxes had to be completely removed. It took about an hour and a half to complete. Replacing the solenoid only took a few minutes.

Problems all solved. No more creep and the level sensor was easily adjustable.

Cost - $150 in parts and $67 labor! Astounding!

But this was not the end of the saga.

That evening we noticed the rooms acted a little strange. The red light did not go off as expected. But, I just attributed that to maybe some air in the system. Not to worry.

Well, I should have.

The next day we drove to Sioux City (about 350 miles west of Moscow). Again the red lights would not go out and the LR slide had a significant inward creep (like a 3 inch jump). Something was seriously wrong. What did they break when they fixed the other problem was my thinking. So, we unplugged at 6pm and headed back to HWH. Spent the night in the Bass Pro parking lot in Des Moines.

Called HWH about an hour before we got there and told them there was a very unhappy customer coming back for them to fix whatever they broke the day before.

Got to HWH at 8 am and they immediately directed me into a service bay. The acting shop foreman called in two engineers who diagnosed the red light problem within minutes - it was the high pressure switch that shuts off the pump when the rooms reach their limit (either in or out). 2003 U320 - Bedroom slide red light does not go out on room extend The creep-in issue was diagnosed as a bad solenoid. The switch and solenoid were replaced within a few minutes. I would not move until we tested the system several times.

The foreman was very apologetic and said the rooms should have been exercised before I had left the other day. So, as a goodwill measure, he said there would be no charge for parts or labor on these two new issues even though they had nothing to do with their previous work.

So, two thumbs up for HWH. Just be sure to check that everything works before you leave.

Re: Good Experience with HWH in Moscow, Iowa

Reply #1 – July 13, 2013, 07:28:14 pm

Good to hear! We have been in that bay a couple of times! The guys are good, but slow! An hour to remove the three stack canister. We have removed ours a few times and I got it down to just u dee 15 min! And that's with labeling all the cables!

Re: Good Experience with HWH in Moscow, Iowa

Reply #2 – July 13, 2013, 07:59:31 pm

Been there several time in the past few years . Always got done what I went there for and felt good about being there . They know what they are about . Brad Metzger

Re: Good Experience with HWH in Moscow, Iowa

Reply #3 – July 13, 2013, 09:53:41 pm

Quote from: Jim McNeece – July 13, 2013, 07:11:20 pm

The switch and solenoid were replaced within a few minutes. I would not move until we tested the system several times.

Jim,
Where is this solenoid located? What does it look like?

Re: Good Experience with HWH in Moscow, Iowa

Reply #4 – July 13, 2013, 10:15:42 pm

Also had a good service experience at HWH a year ago, fixed some air leaks, check slide & level systems for any updates and operation, total $179.00.
All smiles on my side

Re: Good Experience with HWH in Moscow, Iowa

Reply #5 – July 15, 2013, 08:35:40 pm

Barry,

I busy BS'ing with the two engineers when the solenoid was changed out. I assume it was the one on the left side of the manifold, closest to the bay door. But I could be wrong.

Re: Good Experience with HWH in Moscow, Iowa

Reply #6 – July 15, 2013, 09:56:03 pm

I had to go back once after leaving too but they brought down the engineers to fix it. Still ae a couple cell numbers.

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