Re: FOT Specials
Reply #22 –
We have been going to Nac for service since we bought our '93 in 2007. The only people there who did not appreciate or speak enthusiastically about our older coach(es) was a certain person in the sales department ... who shall remain nameless. We have used FOT and MOT for service at various times because of appointment availability and have never had an issue with feeling "overcharged" regarding labor times. Jeff always goes over the bills with a fine tooth comb (because that is just how he is) and has found errors which were corrected promptly or negotiated to our satisfaction. Once, we found that we had been UNDER charged! Foretravel didn't believe us, and sent us down the road .... but called us about 100 miles later to ask us if we would be kind enough to pay for the labor hours they omitted from the bill. HA!! We did, of course, and we have been treated even more kindly by them. We appreciate the tutorials we get from the techs at both places ... we buy pizza or doughnuts for the shop when we are there ... and we will continue to go back because it is "ground zero" for what we need and rely on to keep the coach in great shape. Their labor rate is competitive with most of the country ... cheaper than many places!