Skip to main content ↑ ↓
Topic: Progressive HW50C EMS (Read 534 times) previous topic - next topic

Progressive HW50C EMS

Recently while our coach was stored in our pole barn and connected to 50 amp power we experienced a severe electrical storm.  The next day I discovered there was no power in the coach and found the 50 amp shore power breaker tripped.  Once the breaker was reset, power was restored to the coach; however, there was no expected 15 second delay before connecting as is normal with the Progressive EMS and additionaly the EMS's remote display was blank. I found all systems normal in the coach and concluded the Progressive HC50C had done its job and sacrificed itself to protect the coach.

I e-mailed Progressive Industries and inquired about repair parts and was advised to fill out their online warranty claim form.  As As I purchased the EMS in 2011 I thought warranty was very unlikely but submitted the form anyway.  With the form they required an attachment with the purchase receipt and one with a picture of the inside of the HW50C.  Shortly thereafter I received an e-mail stating that my claim had been approved and they were shipping me a new HW50C and I should just destroy the old unit.  After installing the new EMS all is normal again.  My experience tells me that Progressive Industries makes a fine product and provides great customer service,
Don
'98 U270 36'
w/CRV towed

Re: Progressive HW50C EMS

Reply #1 –
Had the exact same expierence,but not in VA.
96 U270 BUILD 4810
85 380SL
Drummonds TN.

Re: Progressive HW50C EMS

Reply #2 –
My Progressive unit came with my coach. It stopped working. I contacted Progressive and they told me they needed a receipt to cover it. I didn't unfortunately. I did buy a new unit and saved the receipt. :+)
1993 U300 40ft GV SE
Build # 4344

Re: Progressive HW50C EMS

Reply #3 –
They sent me a new relay in my unit because I complained about the hum, corrected the problem.  Don't remember about having to produce a receipt, but I did register the unit online when it was new.  Most warranties only cover the original owner, don't know how that is with Progressive.
Jerry Whiteaker former owner 96 U270  36' #4831 Austin,TX-Owner Mods LCD TV w/front cabinet rebuild - LCD TV bedroom - Dual Central AC, either can cool coach w 30 amp - Skylights at roof AC openings - Drop ceiling for ducting of AC - Shower skylight white gelcoat/wood/epoxy frame - Air Springs/Shocks replaced - 2014 CRV - 8K Home Solar - Chevy Volt
 

Re: Progressive HW50C EMS

Reply #4 –
Quote from: Jerry Whiteaker –
I  Don't remember about having to produce a receipt, but I did register the unit online when it was new.  Most warranties only cover the original owner, don't know

I did hear that the receipt deal happened when the company changed hands. I also believe the warranty is non-transferable, like most warranties. I sure keep my receipt in a safe place!  ^.^d
1993 U-240 "La Villa Grande"..CAT 3116 w/ Pacbrake PRXB...Allison 3060 6-speed..
Previous: 1983 Airstream 310 turbo diesel, 1979 Airstream 280 turbo diesel
                                      Build # 4297
                                      PNW natives
                      Home base:  'Cactus Hug' (Ajo, Arizona)
                        DW Judy & Chet the wonder dog
                        Full-Timers 'Sailing the asphalt sea'