Skip to main content ↑ ↓
Topic: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post (Read 3159 times) previous topic - next topic

Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

I decided to stow the dish due to an incoming thunder storm. It's stuck facing up. The screen shows the error code and the dish stops moving. When I press the power button it revolves about a 1/4 turn, then back to a stop...dish still facing up.

I pulled the power from the receiver for 5 minutes and tried again with the same results.

Any suggestions? I hate getting on the roof....will check for obstructions after the storm.

Thank,
Jeff


1993 U300 40ft GV SE
Build # 4344

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #1 –
Try this: 
1. Press [POWER] and hold for 2 seconds to turn "ON" the TRAV'LER Interface Box. Wait until the Interface Box finishes "connecting to antenna". The TRAV'LER may enter the "Search Routine" after 10 seconds this is normal (See NOTE Below).

2. Press [ENTER] and hold for 2 seconds or until the unit displays "Enter User Menu". Press [SELECT] to move the asterisk to "Yes". Press [ENTER].

3. Press [SELECT] to move the asterisk to INSTALLATION.

4. Press [ENTER]. You will be asked to provide a code to enter the Installation Menu.

5. Press [ENTER] 4 times to enter code 0000.

6. Press [SELECT] to move " * " to "Calibrate EL".

7. Press [ENTER].

8. Press [SELECT] to move " * " to YES.

9. Press [ENTER] to start the elevation calibration procedure. The LCD should now display "Calibrate EL In Progress ...".

10. After a few moments the IDU LCD will display "On EL Hard Stop?-Yes*No". Visually examine the antenna to verify that the antenna is against the Hard Stop. The antenna will be pointing as far up as it can go, this is the Hard Stop.

11. Press [SELECT] once to move asterisk to "Yes" if antenna is on the Hard Stop.

12. Press [ENTER] and the LCD will display "Calibrate EL Success".

13. You may now stow the antenna.

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #2 –
Thanks Barry, I'll give it a try.
1993 U300 40ft GV SE
Build # 4344

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #3 –
There are other solutions on the internet found by Google search.

Good luck

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #4 –
And after all that. One could do Starlink and unlimited high speed streaming and big time internet for the cost of dish/DTV signal.
We are strongly considering going that route. But the one time equipment cost puts off the DW.
Jerry & Nona and Kimeru the cat that thinks she's a dog
1998 36' WTFE U320  #5314 Motorcade #17711
USAF 1975-1995
2019 Subaru Crosstrek 'toad'
2003 Subaru Legacy touring car
jerry Fincher | Flickr

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #5 –
Quote from: bigdog –
And after all that. One could do Starlink and unlimited high speed streaming and big time internet for the cost of dish/DTV signal.
We are strongly considering going that route. But the one time equipment cost puts off the DW.

We already have Starlink but that doesn't  solve the issue of my dish being stuck in the deployed position..
1993 U300 40ft GV SE
Build # 4344

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #6 –
           Had that Winegaurd  for 2 years , mine stuck like yours . Could not get a fix after many phone calls and 2 weeks , so some how it found the local dumpster . It needed a motor , but not available . Covered dome  last 5 years , so far so good .    ::)  Brad Metzger
Brad Metzger
2010 Phenix 45'

Re: Winegaurd Traveler Dish stuck. “AZ motor stalled”

Reply #7 –
Dish is stowed. For future reference this is what I did to stow the dish:

Thanks all.

Press and hold "enter" on interface box until "enter user menu" appears.

> Press "select" to move the * next to yes, and then press "enter".

> Press "select" until the * is next to "installation", and then press

> "enter".

> When asked for password, press "enter" 4 times.

> Press "select" until the * is next to "calibrate el", and then press > "enter".

> It will then say "on EL hard stop". If the satellite is still pointing > straight up press "select" to move the * next to yes, and then press > "enter".

> It should say calibrate EL success. Once it does, press "enter". > Press "select" until the * is next to "exit".

> It should then say "power off:yes/no". Press "select" to move the * > next to yes, and then press "enter".
1993 U300 40ft GV SE
Build # 4344

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #8 –
My dish would be erratic. I was going the dumpster route but when I was by the dish, I noted a cover. Took the cover off and the wires had been chafed on the gear. I covered the wires and isolated them from any moving parts. It works

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #9 –
My Winegard Traveler dish finally gave up the ghost and had to purchase the newest greatest out there, the new Traveler that works off bluetooth.  $2400 for dish and within a month, the bluetooth quit working!  They claim now, with the new dish, it can be serviced in the field.  For $2400 it should come with an umbrella and a butler!
Joe & Dottie Allen
Sold!  December 2023.      2000 U320; build # 5645
Our coach " Maxine"
Motorcade #  15922;  Escapee 150950; FMCA F330833; Boondockers Welcome;  Harvest Hosts;  Thousand Trails
'98 U320 from 2000-'06
USAF '62-'66

"Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for." ―Epicurus

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #10 –
Jeff & Sandy, Barry & Cindy, good information to bookmark.  Thanks
Bill and Joyce, The House2 and Dashboard Pig III
2000 U320 4210 CAI (The House2)
Build # 5733
2019 F150 King Ranch FX4

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #11 –
 :)) Now that's it's down I'm trying to decide to try and deploy it.
1993 U300 40ft GV SE
Build # 4344

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #12 –
Live on the edge, push the button. 😎
Bruce, Linda, and Macy
Zoey RIP 1/20/19
1999 U295 40' build #5400
2017 silver Jeep Wrangler, 1260 watts of solar on top
Moving around the country

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #13 –
Quote from: bbeane –
Live on the edge, push the button. 😎
If your not living on the edge.....your taking up too much space!!
Mike in AL
2001 U295
8.3 ISC 350
Build 5918

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #14 –
Kidding aside this happens to me once or twice every couple of years.  Got through to the factory years ago, and they were ho-hum about it, and they provided the menu sequence that you used successfully.  Just keep the menu handy and go ahead and use your dish.  That's what I've been doing without any "problems".  If it gets stuck again you'll just correct it again.  One issue that I did have to correct was a chaffed or broken wire that commonly fails.  It's the skinny cable that goes from the receiver on the antenna boom back to the base of the antenna before going into the coach.  I simply replaced it with a short length of RG6 coax, and it's lasted for 4 years now.  That thin OEM link is what bends and twists every time the antenna is deployed.  Under engineered at the start IMO.       
Mark, Monique & Steven Hachigian
2004 36U295 Build No. 6239
2011 Honda CRV 4WD
2024 Dynamax Isata 5 30fw Xplorer

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #15 –
Quote from: Hach –
Kidding aside this happens to me once or twice every couple of years.  Got through to the factory years ago, and they were ho-hum about it, and they provided the menu sequence that you used successfully.  Just keep the menu handy and go ahead and use your dish.  That's what I've been doing without any "problems".  If it gets stuck again you'll just correct it again.  One issue that I did have to correct was a chaffed or broken wire that commonly fails.  It's the skinny cable that goes from the receiver on the antenna boom back to the base of the antenna before going into the coach.  I simply replaced it with a short length of RG6 coax, and it's lasted for 4 years now.  That thin OEM link is what bends and twists every time the antenna is deployed.  Under engineered at the start IMO.       

That gives me enough courage to give it a try.
1993 U300 40ft GV SE
Build # 4344
 

Re: Winegard Traveler Dish stuck. “AZ motor stalled” Resolved -details in post

Reply #16 –
Good luck!  :)  Let us know how it goes.
Mark, Monique & Steven Hachigian
2004 36U295 Build No. 6239
2011 Honda CRV 4WD
2024 Dynamax Isata 5 30fw Xplorer