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Topic: HWH leveling system problem (Read 597 times) previous topic - next topic

HWH leveling system problem

We are having a heck of a time getting HWH to return calls. I started calling them June 30, no return call. Then again July 2, "still in the Q". Call July 11, they claimed to have a wrong phone # for me. They needed the AP# off the computer control box so that they can generate a RGA. Called today, July 14, 3 time trying to get a return call. Still no luck.
I have the control box out, just waiting for the RGA shipping instructions and est repair cost.

We lost all stationary air leveling functions. Only have Travel mode. In fact that is how we drove home from Florida to Mich in May.

Is there a better way to contact HWH or are they so busy that this is normal for them?
Dick & Sue
'99 U320, 36'
2015 F150 4x4 Supercrew
M & G with brakeaway system
Blue Ox Avail 10,000# tow bar
Grosse Ile, Mi.

Re: HWH leveling system problem

Reply #1 –
Try email. When we were there in April they had only one young lady out front, answering the phone, email, and taking care of the customers in the waiting room. She also takes care of the billing, etc., so she's pretty busy.

Re: HWH leveling system problem

Reply #2 –
I have been waiting for a return call since June 27. I called again today and she said I was getting close to be getting a call. Hard to be patient!
previous 1984 35 ft ORED 250 HP 3208 Cat       
previous 1998 40 ft U295 CAI 325 hp Cummins
previous 2003 40 Ft u320 build #6140 450 Cummins M11.                                                         
1999 Mazda Miata
Ron, Nancy, Tipper the cat, Max The dog
1997 U 270 36 ft build number 5174 8.3 Cummins

Re: HWH leveling system problem

Reply #3 –
Her name is Ashlee. Â She is very knowledgeable.
Jim Frerichs
2002 U320 42'

Re: HWH leveling system problem

Reply #4 –
Quote from: Dick & Sue –
We are having a heck of a time getting HWH to return calls.
I don't know how busy they are, but you're not the only one...Contact with HWH

Good luck!  ;D
The selected media item is not currently available.
Douglas and Amanda
1997 40' U320 "Brawley"
2007 Ford Explorer Eddie Bauer
Motorcade #17266 Escapee #113692

Re: HWH leveling system problem

Reply #5 –
Funny they seem to return the calls to some people much faster or so I am told.
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: HWH leveling system problem

Reply #6 –
Thanks, Jim. I couldn't remember her name, but she is one hardworking lady.

Re: HWH leveling system problem

Reply #7 –
Boy, the power of this forum. I posted my note here last eve. and I got a call from HWH first thing this morning.
The RGA has been generated and the control box is on its way to HWH with expected delivered Thr.

Now my next question. Desiccant. Any brand and amount to install?  What service required on the air compressor? They couldn't answer those questions and there isn't any information in our service manuals.
Dick & Sue
'99 U320, 36'
2015 F150 4x4 Supercrew
M & G with brakeaway system
Blue Ox Avail 10,000# tow bar
Grosse Ile, Mi.

Re: HWH leveling system problem

Reply #8 –
Quote from: Dick & Sue –


Now my next question. Desiccant. Any brand and amount to install?  What service required on the air compressor? They couldn't answer those questions and there isn't any information in our service manuals.

Desiccant - approximately 4 ounces by weight - bag it yourself at a cost of 1/10th or less compared to buying it from Grainger or FOT

Desiccant option for the HWH system

Do check the condition of the 2 bowls.  We had a crack in one and encountered another FT who had a similar issue. 

Air compressor doesn't require much in the way of maintenance.  These things are continuous-duty rated.  Steve did rebuild ours once (and then we scored a NOS unit via eBay and installed that). 
Learn every day, but especially from the experiences of others. It's cheaper!  - John C. Bogle

2000 U320 36' non-slide / WildEBeest Rescue
2003 U320
 

Re: HWH leveling system problem

Reply #9 –
I was able to get through to hwh today after nearly 3 weeks and after about 10 minutes on the phone with Randy was able to get my slide out room operating. They had sent a wiring y adaptor along with the air seal, but did not have any directions on how to use the adaptor. After he explained how to install it, the slide room works perfect. It is so much faster and better that I made one for the other slide out room. Love it when a plan comes together.
previous 1984 35 ft ORED 250 HP 3208 Cat       
previous 1998 40 ft U295 CAI 325 hp Cummins
previous 2003 40 Ft u320 build #6140 450 Cummins M11.                                                         
1999 Mazda Miata
Ron, Nancy, Tipper the cat, Max The dog
1997 U 270 36 ft build number 5174 8.3 Cummins