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Topic: Any opinions on Nacogdoches Motorhome Service? (Read 1805 times) previous topic - next topic

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #25 –
We haven't been to FOT since spring of 2019, but have a service appointment early in December when we head to the Rio Grand Valley for winter.  So, I haven't meet Alan Hall in person (yet).  To me, one of the main issues (was) that there was no way to elevate a disagreement when you and the service writer were at loggerheads.  You just had to slug it out with the service writer.

That happened to us when our coach was handed back to us with 'check engine' light on.  It wasn't on when we arrived.  The service manager became quite belligerent - and we became pretty hostile as well.  My perspective was that the light came on while the coach was FOT's hands.  They needed to remedy it.  Yeah, I may end up having to pay for it, but we're not leaving FOT with service engine light on.  This is where the shop foreman (Alton) stepped in and told the service writer it was up to them to fix it...and he did.  Turned out to be a very minor issue.  But I gained a ton of respect for Alton and think very highly of him.  That being said, FOT does need a management-level employee to intercede when issues crop up.

Larry

Oh yeah, we were there for a complete engine/chassis service.

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #26 –
Where in the Rio Grande Valley do you go? 2002 U330 42'
Mission, TX

Jim Frerichs
Jim Frerichs
2002 U320 42'

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #27 –
Brownsville TX

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #28 –
We spend 20k at MOT this summer and will never go back. Very dissappointed.

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #29 –
David, can you tell us what happened?

Larry

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #30 –
We'll be headed for San Benito soon. Enjoyed for three months last Winter, so we're heading there again!
 
Trent
Trent and Jean Eyler
2000  U295  4003  WTFE  ISC  350
Build#5603 MC#17385
 

Re: Any opinions on Nacogdoches Motorhome Service?

Reply #31 –
I'm at NMS at this moment. Came in Sunday night, they worked on coach all day resolving several concerns: ride height, brake pins, wheel bearing seal, etc. They also found a problem with the alternator. Will give update when I leave tomorrow.
1998 36 foot U270 Build No. 5328 WTFE, 900 watts solar, Victron controller, B2B, bat monitor, 600 AMPH lithium with 2018 Chevy Colorado toad, SKP #110239, Motorcade #17781, 2021 Escape 17B for when Coach is broken down and campsites are too small, retired and full-timer since Dec. 2020. Part of RV family since 1963.