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HWH Service @ Moscow

Planning on trip to Black Hills/Custer, SD, to stop by HWH for a check over/repair air leak for slide seal compressor.
Anyone have good experience there, also I have tried to communicate via email with them for setting a schedule for service, however I guess a telephone call is the only method.
Dave M

Re: HWH Service @ Moscow

Reply #1 –
Dave, we were at HWH July 2nd for a master level system light on the dash. We did not stay in their gravel lot with shared power.  We overnighted at the Kum and Go right at the exit. 

Now for service.  It was ok.  The service tech did not understand the operation of our slides and thought it was out of alignment and then overrode the locks and damaged the bottom of our living room slide.  I was not a happy camper to say the least.  Now I will say, they were very up front with the mistake and they paid for the repairs at FOT. 

Would I go back?...  Probably not as we are close to FOT.  They are very nice up there but you must ask them how they will repair the issue and stay on their butts.   

Just my two cents worth!

Tom
Tom & Bill

2013 Jeep Grand Cherokee

Re: HWH Service @ Moscow

Reply #2 –
I used phone support and sent a leveling controller via USPS for repair. Service was prompt, courteous, knowledgeable, and reasonably priced. It was a simple problem and I was not in a hurry.
J D Stevens
1997 U295 CAI 36' Build #5085
2002 Subaru Outback
Motorcade 16869
Bellville, TX

Re: HWH Service @ Moscow

Reply #3 –
   I had the same experience as J.D. Stevens.  Did the trouble shooting by telephone, found a loose fuse holder solder joint, sent HWH the controller which they repaired, tested and returned in a few days. They charged a half hour labor.  My level ride would not work after traveling East on I-84 through New York to PA.
Laurel Hill, FL
 To do is to be---- Nietzsche
  To be is to do-----Kant
  Do be do be do----Sinatra

Re: HWH Service @ Moscow

Reply #4 –
Dave, I have been there a bunch of times. They will work on you till they get it right or they can fix it or if they can not fix it.  You need to call and set an appointment. Also they are open every night but sunday if you come in. THey have electric for you.  When are you planning on going?
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: HWH Service @ Moscow

Reply #5 –
Quote from: txforetravel –

Now for service.  It was ok.  The service tech did not understand the operation of our slides and thought it was out of alignment and then overrode the locks and damaged the bottom of our living room slide.  I was not a happy camper to say the least.  Now I will say, they were very up front with the mistake and they paid for the repairs at FOT. 

Bolding is mine.  Your experience (especially since I know that both FOT and you had already diagnosed the problem with their engineering department yet their service people actively chose to ignore that info) is very disturbing and for us, I would hard pressed to consider using their service department for our coach.  No issues with the engineering/phone technical support.

Michelle
Learn every day, but especially from the experiences of others. It's cheaper!  - John C. Bogle

2000 U320 36' non-slide / WildEBeest Rescue
2003 U320

Re: HWH Service @ Moscow

Reply #6 –
They have one service tech that understands our coach. If he is not in then they should bring down the engineer.  MOT and FOT both call and talk to both of those guys to troubleshoot. I was there when FOT called in fact. We laughed that I was there and I knew the answer and the caller did not.  I think if you talk to them and tell then you have a FT and ask if Stacy is in then you will have a good experience.
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: HWH Service @ Moscow

Reply #7 –
I had to deal with them on the phone about 4 yrs ago when I had the 93 GV with kick down jacks 610. They would not work at all right, and after a few calls I was able to find the problems (ground wiring issues which is what controls the actios) and they sent me sets of O rings for 4 pack. I serviced all the jacks, pump and replaced the connectors all around then found a damadged cylinder piston which I sent to them and they rebuilt. The whole thing was done over the phone and I seem to remember total cost was $300 which was great. I became very familiar with that system and the tech guy said "now you know as much as me, so open up a service centre in my area as they did not have any"
One of the best experiences I have had with a company.
John H
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.