Re: Closet door latch
Reply #5 –
The one from Rockler has the same size knobs as the factory but they are shorter (meant for thinner doors). The latch mechanism used by FOT is designed for a specific setback from the door edge and the knob is longer (or has a spacer) to accommodate a thicker door. I have bought a few from different sources and none have fit correctly. Most places you buy these from don't give you enough information to know it they will fit. Buying a replacement from FOT would probably be a one and done sort of thing. No matter what I order from them the shipping charges are at least $15. They always send it UPS even if it would easily fit in an envelope and sent for just a buck or two.
It sure would be nice to have an on-line parts cross reference and catalog from FOT and be able to order parts and select shipping options. Every time I order something it is like they have no customer records, no customer accounts and no ship-to records. They should be able to just look us up by name or account number and just confirm info. They should know what coach we own, what its build number is, what our Motorcade number is, all that stuff.
Just my opinion ... Roger