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Topic: IRV2 (Read 2738 times) previous topic - next topic

Re: IRV2

Reply #51 –
Lyle was surprised at the service comments last year.  I think he will be surprised again. 
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: IRV2

Reply #52 –
Quote from: John S –
Lyle was surprised at the service comments last year.  I think he will be surprised again. 
Suffering from "Eyes not on the Ball" syndrome.
Peter & Beth Martin
No Forrest? What have you done?
MC# 15890 until Dec 2016; FMCA #F329677
Cincinnati, OH

Re: IRV2

Reply #53 –
I just got off the phone with Mike in Parts this morning and thought I would share my thoughts.  I had called last week to check on availability of some trim parts that I needed and got through the first time.  Mike was very helpful and identified the parts that I needed quickly.  I called back Friday and left a message after I had figured out how much I needed and he returned my call this morning and the parts will be shipping out today.

Overall 1st experience was very good.

Thanks,
Andy
Andrew and Julie
1996 U320 40'

Re: IRV2

Reply #54 –
A couple of weeks ago I ordered some parts and worked with Billy Jack. My Foretravel hardly ever breaks down so I don't need to call often. In this event I had no problem, as with all my dealings over the past 8 years. Parts dept answered quickly and answered my questions and we got the parts ordered. One quirky thing they have going on is what appears to be double billing but it turns out that this is the way they process their orders so the additional charge disappears in a couple of days. I was concerned at first but a phone call to parts dept cleared up the confusion and the additional charge did go away. Overall an excellent experience. Some customers have unrealistic expectations and can never be satisfied.  I call it the  "I want it ALL, and I want it NOW" syndrome.
Good luck,
Rick

Re: IRV2

Reply #55 –
Not to be negative but can 4 people all be helping customers at the same time.  Called FOT parts this morning and never got any one to the phone all wanted to leave a message on all four extension nrs.  Called MOT and got right in.  I just would like some service any service would do.  If I didn't have this motorhome what would I be cleaning and fixing?  DAN
Dan & Shirley Stansel
2002 U295 4020 AGDS Build#6054
Towing Buick Enclave & M &  G Braking
Emerald Bay, Lake Palestine, Texas
MC# 16650

Re: IRV2

Reply #56 –
I've never had a problem with service or tech at Foretravel. I'm willing to understand that they are busy and I'm not the only fish in the bucket so they have to tend to others as well as those who are across the counter. Actually, after reading all this stuff and comments here on this thread I shall assume the queue on the phone and at the counter will be shorter and response time faster for those of us who will stay with Froretravel and their service. ;)
Larry
1996 U295 36'
Build # 4805
Actually we sold it but just like to lurk

Re: IRV2

Reply #57 –
I called last week and ordered parts for my 1990 U280--- got through on the first try, they had the parts in stock and shipped same day even though I didn't call until 3:45.  As I said before, where else can you call and get parts shipped same day on a 25 year old coach?  For that matter, where else can you call and find the manufacturer still in business for a 25 year old coach, and what other brand coach is still on the road at 25 years old.  I like my Foretravels and I will stick with them--- great coaches.
Current coach 1996 U320 40'
Previous coach, 1990 36' U280

Re: IRV2

Reply #58 –
I have to say my experience with both parts and service have been positive. 
Call Fleetwood for Technical assistance on a 1996 model coach and see how it goes.  I was shocked to find the support available on an older coach.
Like many I would prefer not to spend the additional 25.00 but if I am broke down, and can get someone on the phone to help get me going I consider it a bargain.
I just view it as a way to help offset the cost.  It would probably served them better just raising Motorcade dues IMHO.
Jerry
Jerry & Nanci
1999 U270 34'WTFI
2011 Malibu
A smart man knows what to say, a wise man knows when to say it.

Re: IRV2

Reply #59 –
Which was my comment when this  issue was raised 6 months ago. Charge everyone $20 extra- nuff said
JohnH
Coachless, now use aircraft. 2003 Ford Travelair TC280 class C. Super shape. Just for 1 yr .
1994 Ford E350 ClassC,total renovation inside and out. Now sold.
2000 U295  36' Cummins 350 c/w Banks Stinger, Resonator upgrade,Solar, LED lites.Residential fridge with slide out pantry. Build 5674. Sold
ex 92 GV 022C ored Cummins. Sold
ex 95 GV240 cat 3116. Sold
2017 Mini cooper s & 2016 land Rover LR2 HSE  LUX.
jhaygarth@aol.com    SKP #130098
treat everyone as you would like to be.

Re: IRV2

Reply #60 –
I think it's really all about appearances.  Just treat everyone equally.  When our local library district wanted to build a beautiful new branch on donated land on a lake in the next village they made the mistake of calling it the new main library.  Oh boy did it hit the fan.  People in our village got mad and the idea was dropped.  They took it as a slight that it our library would loose status.  Just about the daftest thing I have heard of.  Much more money later we have two librarys now.

It's the thought that for money you can be special that upsets some people.  Terrible public relations.  As I said in an earlier post their marketing people - do they have any? - just seem clueless on this.

Keith
Keith, Joyce & Smokey the Australian Cattle Dog
1995 U320 SE Extreme 40' WTBI Build # 4780, with a Honda CR-V hopefully still following behind.
Motorcade # 17030
FMCA # F422159

Re: IRV2

Reply #61 –
If everyone paid an extra $20 or $25 and nothing changed, that would be the real disaster.  It only works if the extra money adds a qualified person to help triage the requests and speed up the response time.  FT has one, maybe two people on this task.  On the Forum, you ask your question and in the next half hour maybe thirty people read it, in an hour maybe sixty.  And several post an opinion.

$20 from all Motorcade members probably wouldn't fund an extra person.  What needs to change is the company's focus and priority on owner support, not just buyers in the last 8 or 9 years but all owners of any Foretravel of any age.  And then resources get assigned to priority tasks.

I hope they do.  Send a note to Lyle Reed and ask about it.  Ask him to tell us at the GrandVention where Foretravel is headed in this regard.  I hope he does. If he doesn't ask the question there.

Roger
Roger Engdahl and Susan Green
2001 U320 3610 #5879 (Home2) - 2014 Jeep Cherokee or 2018 F150
Hastings, MN

Re: IRV2

Reply #62 –
If everyone paid an extra $20 or $25 and nothing changed, that would be the real disaster.

Funny,

I didn't pay the extra.  That option was't even offered when I renewed.

And nothing has changed.  I needed to call a few times last year, and was well served.  Both by tech support and parts.  I haven't needed to call so far this year (knock on wood). 

By the way, I have never even been asked if I was a MC member.  Now it appears you need to be a pay-twice member to get what used to free.
Tom Lang K6PG (originally  KC6UEC)
and Diane Lang
2003 38 U295 build 6209
2016 Jeep Grand Cherokee Summit Ecodiesel
still have tow-ready 2006 Acura MDX 
Temple City, California
Motorcade 16681 California Chapter President
SKP 16663 member of SKP Park of the Sierra, Coarsegold California
FMCA F071251
Retired electrical and electronic engineer

Re: IRV2

Reply #63 –
You can still email James for free and he gets back to you quickly.  If you insist on calling, the will let you pay then and James will call you back. I was already a Motorcade member when I called and they just added the $25 when I called. No big deal as far as I am concerned. $25 is a drop in the bucket when a tank of fuel costs $450.
Steve DeLange
2005 U320T 40'
Pearland, Texas

Re: IRV2

Reply #64 –
Well said.  Even with my 25 year old coach, I get treated like I bought it new yesterday every time I need something.  I am well satisfied with Foretravel.  My neighbor has a newer Fleetwood, and he marvels at the response I get from Foretravel.
Current coach 1996 U320 40'
Previous coach, 1990 36' U280