Re: FoT does something right and well (website redesigned)
Reply #12 –
I recently had some less than wonderful contact with FOT when we needed to replace our cable to the grey tank ... which came undone after being replaced by FOT last Nov. Talked to Tyler in parts and he sent the short cable (which goes to the black tank) instead of the long cable. It took an extra day, because Tyler got held up and didn't make the 2:30 deadline for next-day service. Back on the phone, which is difficult when staying in Yosemite because phone service is limited to a land line or certain spots in the road where you get lucky with a signal! Spoke to Mike Grimes and was assured that the long cable would be overnighted along with a return slip for the other part. This was Thursday morning in CA and before noon in TX. No joy by Monday morning, when we left our location in Yosemite, so I call when we get to civilization and let FOT know that the folks in the campground will ask UPS to forward if possible, or otherwise refuse the shipment and send it back to TX. Mr Grimes insists that he told me that it was too late in the day to get the items to our remote location by Saturday. He did NOT. I was the one who asked him about the logistics and said we would pay the priciest fee for expedited delivery, understanding that "overnight" actually meant Saturday delivery. I very much suspect that the same thing happened with our second attempt shipping. I am ticked that even a small outfit can email you an invoice and provide tracking info on a shipment, but FOT cannot rise to that level of technology. I might have been able to contact UPS and change delivery location. Their crappy phone system is another irritant. I have also asked them for years to renew the stripes in the parking lot, so folks can see how to park with out missing the bumper stops and taking out the water bibs or elec poles. Heck ... I'd paint the lines myself if they bought the paint! Add to that the broken down washing machines that have not been repaired in 2 years and the dryer that only works on one cycle. Maintenance or upgrade of any of the facility moves at a glacial pace. Rant over.
Topic: FoT does something right and well (website redesigned) (Read 923 times)
previous topic - next topic
