Our first time for service at MOT
Credit where it is due, to MOT for the way they handle their business.
I called and set up the appointment months in advance to work into our schedule in east TX. We had a number of things on our wish list. After some number of calls and talks with service and parts we narrowed our list to about 7 items. We had a follow up chat about a week before our arrival. They had a space for us to overnight before the Monday we were to be inside their service bay.
We were inside at 8:15, after a read of the list with Keith, and Rei. The list was assigned to the crew of about 6 guys, and they got right on the tasks. Part of the crew, 3-4 started on the airbag replacement, first the rear axle, then moving on to the front axle. With teams on each corner, it was stay out of their way, as the old bags fell off, and the new ones were put on. By about 10:15 they were done, floor swept clean, tools gone! They had us max. raised, and checked for leaks for the next couple of hours, as other work was done, in the engine bay for leak and service, brakes checked, shocked checked for leaks, as a new rear view camera and dash monitor were installed.
The work was explained, work progressed, the shop guys were in constant motion, question were answered. An amazing operation. My 12 volt tech was pulled off for a few minutes to answer another owners questions, and to get him on the road.
Keith was like a blur, all around, everywhere he was needed, with his quiet composure.
We were out of there mid afternoon, reparked and level, with only a very positive feeling about all that happen is such a very short time inside the shop. I would have to give them a 10+, and 5 star rating.
Only down side is all the choices of coaches to tempt one, open, lite and ready to be viewed on the lot. Tempting, oh so tempting.
Topic: Our first time for service at MOT