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Topic: appointment @ RnR Spokane (Read 2962 times) previous topic - next topic

Re: appointment @ RnR Spokane

Reply #20 –
Quote from: mike leary –
Pithy saying #103: "This too will pass".  ^.^d


That's what the DW's Dr. said about her stones. :))

Once we get a couple of good trips in our rear view mirrors and the fire in our checking account has been extinguished. I'm sure her enthusiasm will return.

Re: appointment @ RnR Spokane

Reply #21 –
bigdog, why do you not take it out and send to Colorado. There is nothing to taking them out and draining. Install is as simple too. Did a friends a year ago and it was my first. Changed out circuit board as well. Simple, just a bit awkward.
JohnH

Re: appointment @ RnR Spokane

Reply #22 –
For the same reason I didn't build my house. I don't mind doing small jobs and tinkering but I don't have a covered shop to use and I don't even have a paved pad to work at.  I have no desire to crawl back underneath a truck (I've owned three 18 wheelers) dragging heavy dirty junk around in 100 degree heat in the dirt.

Re: appointment @ RnR Spokane

Reply #23 –
Quote from: bigdog –
  I don't mind doing small jobs and tinkering but I don't have a covered shop

I don't think that's the point. I watched my neighbor try to service his AH himself, he finally gave up after dinking around for weeks.
Some people are smart at some things, others (like me) are willing to pay for a job done right, on time.

Re: appointment @ RnR Spokane

Reply #24 –
are willing to pay for a job done right.??? Mike quote.

I like to do as much as possible so I know it is done right. That is my point and working on an A Hot is not really dirty and greasy. Very simple and to replace parts is the same-simple. If burner has a hole etc then you replace it or weld it if possible. Some places these are put does make it awkward but really no different than taking out a rad from car.
I have done it out of a CCoach for friend.
JohnH

Re: appointment @ RnR Spokane

Reply #25 –
Just got off the phone with one of the RnR big bosses. He apologized for the way things have gone. He said that my service advisor while a knowledgeable and good guy, Also said that he is sorely lacking in communication skills and that they have been working with him to improve that area. (personally I think he needs communications boot camp)  He agreed that a high level of communication is a must when we are dealing with customers that have hundreds of thousand dollars of coach needing work and that work will usually cost thousands.

He said that under normal circumstances a tech pulls a customers rig into a bay no more than 1-2 days after an appointment. But in this case the Foretravel tech ran into an issue on another coach before my appointment that set him back quite a few days. And this should have been communicated to me by phone before I even drove to Spokane.

My response was that I do understand that such things can and sometimes do happen. But the fact that this was not communicated to me made it look as if my coach was just tossed to the side and that my business didn't matter. I explained that if all the facts had been explained to me I would have had the ability to make an informed decision as to possibly arranging to have a different shop look at my coach. Or as likely would have happened, Just go with the flow and chalk it up to (as craneman says)  s**t happens. I just expect to be told when such s**t is headed my way so I can at least "duck & cover"

Re: appointment @ RnR Spokane

Reply #26 –
So are they jumping on your unit getting you going?

Re: appointment @ RnR Spokane

Reply #27 –
It's in the bay being wrenched on as we speak. They did offer to bypass some other folks but I told them that I do not expect them to push others back as that's not fair too those customers, Just have it done by the promised time. Of course with the shipping time to Colorado and back along with the rebuild time at AH. There honestly isn't much room to speed things up unless they over night the unit too and from Colorado. I'd hate to see the cost of that.

Re: appointment @ RnR Spokane

Reply #28 –
Glad it's working out for you.

You are a better man than I - I would have gone ballistic and verbally beat them to death.

Re: appointment @ RnR Spokane

Reply #29 –
Scott

Well I'll certainly speak my mind, (at one point It nearly resulted in my being booted) Yet I believe in giving those that have raised my ire a chance to explain and I have no problem in forgiving and moving on. A fair amount of most issues in our lives simply boil down to either miscommunication or a lack thereof.

Re: appointment @ RnR Spokane

Reply #30 –
So true.  Sometimes I communicate profusely.  :D

Re: appointment @ RnR Spokane

Reply #31 –
Quote from: Carol & Scott –
So true.  Sometimes I communicate profusely.  :D


That's me as well. I can literally walk up to a total stranger and start BS'ing with them and my wife can attest that I do that rather often.

Re: appointment @ RnR Spokane

Reply #32 –
is that a compulsion or purely for entertainment?

Re: appointment @ RnR Spokane

Reply #34 –
Never argue with the cook before you get your meal and NEVER argue with the mechanic before the work is done! The time for argument is between the completed work and the bill-paying time.

Re: appointment @ RnR Spokane

Reply #35 –
Larry, The boss called me after I asked the service advisor (very calmly) why the coach had sat untouched for a week after dropping it off. So no argument nor even a raised voice on my part. It was the service advisor that pushed it up the chain of command to the boss. So I'm not worried.

Re: appointment @ RnR Spokane

Reply #36 –
Big Dog,
I only hope that you and your wife will enjoy your coach as much as we have, in the short 3+ years we have owned ours.  You have certainly gotten a number of surprises in the first few months.  With all those attended to, you have gotten yourselves a ways down the list of things that would have someday needed attention.

Our times traveling have always been a joy, but our times in our Foretravel have been priceless. 

All the best on down the road.

Re: appointment @ RnR Spokane

Reply #37 –
It hurts peoples feelings when one has to go up the chain-of-command to get results, but tough toenails.  ^.^d  Were I the owner of that firm, there would be some serious butt kicking in order!

Re: appointment @ RnR Spokane

Reply #38 –
Quote from: mike leary –
It hurts peoples feelings when one has to go up the chain-of-command to get results, but tough toenails.  ^.^d  Were I the owner of that firm, there would be some serious butt kicking in order!

Mike, I didn't push it up the chain. My service advisor (of his own volition) pushed it up the chain. Which tells me they were concerned about my being concerned & wanted to be proactive and take care of the issue. I take that as a good sign.

I only had one phone conversation when I called the advisor for an update one week after dropping the coach off. All I asked was why it has sat for a week un-touched and why my appointment was only to see him (the service advisor) and not to start work on the coach.

As per kicking butt. I suppose that other than the communication issue the service advisor has done well in their estimation. Having owned a (small) business, Unless the employee was cheating or stealing  I.E. doing something very egregious.  It's much cheaper & easier to correct a slightly wayward employee than trying to find a more qualified new one.

Re: appointment @ RnR Spokane

Reply #39 –
Quote from: bigdog –
  It's much cheaper & easier to correct a slightly wayward employee than trying to find a more qualified new one.

True, DAT! My point was, (Yes, I owned a service oriented biz for thirty-five years) the "situation" should not happened in the first place! That's where a ( "gentle") butt-kicking would have occurred were it my business. Glad you're getting squared away!  ^.^d