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Topic: appointment @ RnR Spokane (Read 2962 times) previous topic - next topic

appointment @ RnR Spokane

Finally got the Caterham and it's car trailer sold & bought an old Subaru to replace it. So! Now that all of that is done. Time to fix the Aqua Hot. Off to RnR on the 22nd of July.

I really, really hope my coach is done throwing temper tantrums. I could use a bit of good fortune. Bought the coach in October 2015 and repairs have cost us $19 coach bucks so far. (to include the upcoming AH rebuild) Yikes $2100 per month :'(

Re: appointment @ RnR Spokane

Reply #1 –
Best wishes coming at you, BD.  You deserve them.

Re: appointment @ RnR Spokane

Reply #2 –
Quote from: bigdog –
I really, really hope my coach is done throwing temper tantrums. I could use a bit of good fortune. Bought the coach in October 2015 and repairs have cost us $19 coach bucks so far. (to include the upcoming AH rebuild) Yikes $2100 per month :'(

Sorry to hear that! Hopefully you will soon have everything repaired that requires big bucks and you'll be able to simply enjoy your
motorhome. . . .

Re: appointment @ RnR Spokane

Reply #3 –
Quote from: bigdog –
I really, really hope my coach is done throwing temper tantrums. I could use a bit of good fortune.

I'd say, you're coming full circle with problems. Let us know how the outlet in Spokane treats you, + pics of the gathering!

Re: appointment @ RnR Spokane

Reply #4 –
Hi Big Dog,

R&R should treat you OK as they have always done for me.  I too hope that you are finally at then end of a seemingly endless disaster trail!!
Just off to Missoula with my FT to use as a hotel while I get a new hip and become a bionic man!!  Its not only coaches that wear our??
Speedbird 1.

Re: appointment @ RnR Spokane

Reply #5 –
Quote from: speedbird1 –

  Its not only coaches that wear our??
Speedbird 1.

So true. My brain was due for a rebuild long ago.

All the best and prayers coming your way for your surgery.


Re: appointment @ RnR Spokane

Reply #6 –
Quote from: bigdog –
So true. My brain was due for a rebuild long ago.

One of those great pithy lines we "explorers of the sixties" liked was, "Brain damage is what we were after, the chromosome damage was just gravy."  ^.^d

Re: appointment @ RnR Spokane

Reply #7 –
Just dropped off the coach on Friday. Will be in the shop for 4 weeks. Yikes! They sure don't move very fast, As long as the job is done right then that's OK.

Bought a used 16Ft car trailer from a fellow retired Air Force guy in Idaho that same evening.



Re: appointment @ RnR Spokane

Reply #8 –
4 weeks, yikes.  What are they going to do to it besides the Aquahot??

Thanks for the wishes re surgery, all went well and I fear that the brain may be next!!!!

Speedbird 1.

Re: appointment @ RnR Spokane

Reply #9 –
I have no idea why so long. When i made the appointment several weeks ago I was told two weeks. The only other thing that is being done is wiring in a brake controller (tekonsha P3) and updating the pig tail from 6 pin to a 7 pin, But that can be done while the AH is in Colorado.

What's so bad about 4 weeks is that the wife works for the Army Corps of Engineering contracting office and September into early October is the end of fiscal year accounting madness and there is zero time off. (with a death in the family or grave illness being the only exceptions for time off) So that pretty much ends the wife and I RV'ing together for the 2016 season. She may have to buckle under and let me go by my self during September.

Congrats on the successful surgery. You will no doubt be running circles around everyone and kicking some butt very soon. How long are you grounded from flying?

Also, Had no idea that while we were watching the bad weather from my friends deck that we were seeing the remnants of a (minor) tornado that had touched down by the Air Base.

Re: appointment @ RnR Spokane

Reply #10 –
4 Weeks?  Good gawd Gertie!

Afraid to ask how long it would take them to do a slide bladder....

Re: appointment @ RnR Spokane

Reply #11 –
Quote from: bigdog –
Just dropped off the coach on Friday. Will be in the shop for 4 weeks. Yikes! They sure don't move very fast,

Double yikes!  At least you can book back to Wally World, imagine how much fun it would be for us full-timers.  :'(

Re: appointment @ RnR Spokane

Reply #12 –
Yes Mike. For a full timer four weeks would be a nightmare.

Re: appointment @ RnR Spokane

Reply #13 –
And here is the sort of thing that gets me VERY riled up.

Just called RnR Liberty Lake, Wa. to see how the diagnosis of the AH went. The coach as been in their possession for a week (as of today) I was informed that it hasn't been touched yet and they SHOULD get to it any day now.

Goes hand in hand with the thread about the RV industry waking up.  From my point of view NO it hasn't. They have this rather government mentality about every thing they do. As in, They set up an appointment that really isn't an appointment. Once they have your RV they just push it into the corner and get to it when they want to. Not when it was scheduled.

Re: appointment @ RnR Spokane

Reply #14 –
Big Dog,

That is not acceptable at all.  Nothing like the service I have had over there.

Keith Woodruff is the service manager and you need to give him a big push!! kwoodruff@r n r r v.com

Speedbird1.

Re: appointment @ RnR Spokane

Reply #15 –
I feel a bit backed into a corner. When I called for the appointment the soonest they could get me in was two weeks later (July 22nd). I fear that if I just went to RnR to retrieve it and take it else where. It would end up taking long enough to get an appointment, get it there than it will take the RnR bunch to finally finish up. If I complain to RnR I'm sure it would be put on an even slower road to repair. Not very good service for an expected bill of 10 coach bucks.

What gets me is that if they were not going to be able to get to it till the first week of August. Then why didn't they just make an appointment for that time. My wife canceled a dental appointment and took holiday time to follow my in the car to get the coach to Spokane and have a way of getting back home.

Re: appointment @ RnR Spokane

Reply #16 –
Having worked on the other end of this conversation, s*** happens. One of the projects in front of you probably had a set back and they can't just stop working on it to start on your repair. When they make an appointment and the shop is busy they try to guess how long the repairs will take that are ahead of you. Once they start on yours they won't stop working on it to satisfy a customer that is behind you. From the customers point of view everything should be started and finished by the estimate, it just doesn't always work that way.
 I hope they can maybe make up a little time working on yours and keep you satisfied.

Re: appointment @ RnR Spokane

Reply #17 –
Quote from: craneman –
Having worked on the other end of this conversation, s*** happens. One of the projects in front of you probably had a set back and they can't just stop working on it to start on your repair. When they make an appointment and the shop is busy they try to guess how long the repairs will take that are ahead of you. Once they start on yours they won't stop working on it to satisfy a customer that is behind you. From the customers point of view everything should be started and finished by the estimate, it just doesn't always work that way.
 I hope they can maybe make up a little time working on yours and keep you satisfied.

They did offer to put me ahead of some other people. I said no way should others suffer because of their business practices. According to this shop, It should take one day or less to remove the AH unit & the same to reinstall. 

In my 10 years of owning a trucking company I was never told to just drop off one of my trucks and they would get to it when they could. I called and told them what was wrong, made an appointment, Took the truck in and they fixed it.

My greater point being that they never told me that my appointment was just to see a guy about an appointment and that the coach would go into some sort of rotation scheme.

I had called the AH guy that is across the street from the AH factory in Colorado. He said three to four days from the time I arrive to the time I could leave. But I called this dealer in Washington and was told two weeks. I thought that was reasonable and the cost would be nearly the same. The guy in Colorado was cheaper by a $1,000 but with fuel to drive the coach out there, Meals, a few days in a hotel due to no water on board. I figured that a local shop would be good. It was the fact that the shop here in Washington didn't bother to even explain the process. (As ridiculous as it is) So that I could in the end make an informed decision about going to Colorado (or not) for the fix. As the shorter turn around would then help me to appease the DW's new found disdain for RV's by perhaps taking a couple of short trips before winterizing. 

Re: appointment @ RnR Spokane

Reply #18 –
We almost took our coach there for a slide seal replacement, but ultimately took it to HWH. So now I am glad we didn't deal with RnR. Thanks for your post, sorry about all of your delays and problems.