Old Town Motorhomes ?Phone Problems?

Topic: Old Town Motorhomes ?Phone Problems? (Read 2378 times) previous topic - next topic

Old Town Motorhomes ?Phone Problems?

July 06, 2017, 06:41:36 pm

Anyone know what's up with Old Town Motorhomes? Been calling all week and nothing but voice mail. No response to emails either.

EDIT: I should have said couldn't get past their auto-attendant that answered the phone. Just a simple phone menu system problem apparently. I didn't leave any voice mails.

Re: OTM Not Answering Phone?

Reply #1 – July 06, 2017, 07:08:56 pm

Maybe closed for the holiday week?

Re: OTM Not Answering Phone?

Reply #2 – July 06, 2017, 08:21:15 pm

I know Lance Hays well , and spoke to him yesterday . He stated that each quarter the spread sheet shows increases . There has been some financial drain that is hurting from the past , and he is working hard to overcome it . He has a receptionist that missed a couple of days work . Lance also runs all over getting parts . So , that might be what's going on . I'll phone him and ask that question . I know he has a very loyal following with service . Bernd ----?? Hmm Brad Metzger

Re: OTM Not Answering Phone?

Reply #3 – July 06, 2017, 08:50:16 pm

They seem to be alive and well from what I could see today. I was just in to visit them today to get an estimate on a brake job on my coach for when I come back through the area in Nov. I was over in the new MOT area, on OTM's side of the road, having my booth dinette re-upholstered. MOT (Trina & David) did an excellent job and was within the estimated cost and time quoted. I am searching for other vendors, besides Newell, who can do quality work on my coach. So far MOT has a gold star and we will see about OTM in Nov.

Re: OTM Not Answering Phone?

Reply #4 – July 06, 2017, 08:50:53 pm

Guys,

Lets refrain from posting speculation or secondhand information here. We could easily ruin someone's small business. If you have FACTS, you are very welcome to post.

Thanks.

Brett
Moderator

Re: OTM Not Answering Phone?

Reply #5 – July 06, 2017, 09:15:07 pm

Lance just emailed me. They are having some phone problems and apologized for not getting back to my email sooner. All is well. Let's all settle down.

Re: OTM Not Answering Phone?

Reply #6 – July 06, 2017, 09:36:06 pm

Just got a PM from Lance:

Thanks, Brett. Truth is we are having some phone issues - some with the system - and some is just incompetence and we've tried to grow without adding too many people too quickly so some calls are getting missed. We always respond to voicemails, but we miss some calls for sure.

Thank you for getting things back on topic. Starting a business is tough and I appreciate you recognizing that.
Lance

Re: Old Town Motorhomes ?Phone Problems?

Reply #7 – July 06, 2017, 10:14:25 pm

I liked the attitude at OTM when we were there earlier this year. I'm looking forward to having them do some work in January or February. Need to figure out some sort of reasonable plan to get in as much as we can.

Re: Old Town Motorhomes ?Phone Problems?

Reply #8 – July 06, 2017, 10:46:09 pm

I've known Lance since he was an MOT newbie salesman in 2005. He's traveled in some circles with a shark or two, but the only guys I know in that town that are straighter shooters are Dave Robertson and Don Hay, and that's some rare company in my opinion. I would include Rudy, but he lives a bit farther south...

Re: Old Town Motorhomes ?Phone Problems?

Reply #9 – July 06, 2017, 10:58:25 pm

OTM had some problems with their phone system earlier. It seems that the automated attendant/call router went beserk and neither calls nor voicemails were getting through.

I can certainly sympathize with that issue as I don't think I've ever seen a phone system that was easy or logical to setup and maintain.

I talked with them this afternoon and got through without issue, so I'm guessing they either fixed or shot the automated system.

Re: Old Town Motorhomes ?Phone Problems?

Reply #10 – July 07, 2017, 05:51:58 am

I'm having them replace all the airbags and a few other things between Christmas and New Years.

Re: Old Town Motorhomes ?Phone Problems?

Reply #11 – July 07, 2017, 09:26:58 am

When we were there in May for bulkhead repair we bought them a couple dozen assorted donuts. Probably just on a sugar crash and couldn't get to the phone.

Re: Old Town Motorhomes ?Phone Problems?

Reply #12 – July 07, 2017, 02:10:20 pm

"I talked with them this afternoon and got through without issue, so I'm guessing they either fixed or shot the automated system." Don't have anything to shoot it with, but I do have a precision computer attitude adjuster. <grin>

Re: Old Town Motorhomes ?Phone Problems?

Reply #13 – September 01, 2017, 08:15:17 pm

I do know that Joey left to pursue other type of work.

Re: Old Town Motorhomes ?Phone Problems?

Reply #14 – September 01, 2017, 10:07:04 pm

Quote from: Michael & Jackie – September 01, 2017, 08:15:17 pm

I do know that Joey left to pursue other type of work.

So who's left to run the show?

Re: Old Town Motorhomes ?Phone Problems?

Reply #15 – September 02, 2017, 08:38:58 am

Who's left to run the show--- It is Lance Hays . He is the one with the foresight , inspiration, the desire and ambition to do it in the first place . The good attitude there is Lance , start to finish . He is dealing with growing pains that all start up business's deal with . Hope things keep moving along for him . He has a young family and needs our support . Brad Metzger

Re: Old Town Motorhomes ?Phone Problems?

Reply #16 – September 02, 2017, 12:06:28 pm

Is Wayne still there??

When I was there in May, Wayne and Issac were the " heavy weights ".

Re: Old Town Motorhomes ?Phone Problems?

Reply #17 – September 02, 2017, 11:19:33 pm

In July Wayne and Adam installed our airbags.

Re: Old Town Motorhomes ?Phone Problems?

Reply #18 – September 03, 2017, 05:46:18 pm

We have an appointment for bulkhead repair with them next month. Anyone have experience with them for this issue?

Re: Old Town Motorhomes ?Phone Problems?

Reply #19 – September 03, 2017, 06:26:12 pm

The man who did this for Foretravel all these years is --Wayne--and that is who will do it at OTM as he is their ace tech . Glad he is there with all his skills . Got to keep folks like him in the NAC loop .

Brad Metzger

Re: Old Town Motorhomes ?Phone Problems?

Reply #20 – September 03, 2017, 08:16:22 pm

When I was there in May, I discussed bulkhead repair with Wayne. My buddy was at MOT getting that work done, and I was curious if OTM did that type of repair. Wayne basically told me he has done LOTS of these repairs and that they weren't as big a deal as some have made it seem. I would feel VERY comfortable having him make that repair for you. Let us know how it goes.

Re: Old Town Motorhomes ?Phone Problems?

Reply #21 – September 03, 2017, 08:27:07 pm

Totally agree with Brad on Wayne. When he was at FT; he did my front bulkhead, front end alignment, and tires. I would trust him to do anything on my FT.

Re: Old Town Motorhomes ?Phone Problems?

Reply #22 – September 03, 2017, 08:33:39 pm

It may depend the type of repair being undertaken. FOT and Xtreme both did normal bulkhead repairs of bolt types of procedure and they used different methods to accomplish it as I recall

If the typical repairs with bolts, I heard from a pro, I think was told that FOT left the replacing roloks with same?

If the repair is more extensive, as 26 owners now know, of the nature I reported a year ago requiring replacing tubing, it was a new process as far as I knew.

The costs reflect that complexity.

Re: Old Town Motorhomes ?Phone Problems?

Reply #23 – September 03, 2017, 09:45:37 pm

Wayne says a lot, but some have found his years of experience problematic for customers. Bulkhead is a serious repair often with each coach needing different solutions. Our best choice for this type of repair is a shop equipped for frame repairs, and only place in Nac is really equipped for this work.

Re: Old Town Motorhomes ?Phone Problems?

Reply #24 – September 03, 2017, 10:18:45 pm

Wayne is opinionated and can rub some people the wrong way, but he has been repairing all types of problems on all years and models of Foretravel for 30+ years. If I need help with my coach, it would not be an "expert" that has only worked on his own coach but feels qualified to tell everyone how to work on theirs. Wayne, in 30 years, probably has fixed exactly the same problem on the exactly same model coach as the one you may have. I may not like his attitude sometimes, but I do value what he tells me, and he has never steered me wrong.

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