Victron BMV -712 problem

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Victron BMV -712 problem

December 10, 2020, 12:59:00 pm

When it rains......
I can't connect my iPhone to read Victron
This is a new development
It says I'm connected in Settings, but when I press my readout says
"....already connected to another phone ..... only single possible...ok"
I am NOT connected to another phone
It is NOT ok
I'm not impressed with lack of customer support
Can't find paperwork, at this time
Bought it from our Foretravel marine supply guy...
Help!

Re: Victron BMV -712 problem

Reply #1 – December 10, 2020, 01:03:27 pm

Did you change the default password key? Are there any other rv's in your area that have Victron? While on vacation in spring of '19 my neighbor also had a Victron product. I could see his when I searched for devices and he could see mine. Possible to be looking for a device and connect to a default password unit.

Re: Victron BMV -712 problem

Reply #2 – December 10, 2020, 01:18:15 pm

From the manual: BMV-712 Smart:
Pairing procedure: the default pin code is 000000
After connecting, the pin code can be changed by pressing the (i) button in the top right of the app.
If the dongle pin code is lost, reset it to 000000 by pressing and holding the clear PIN button until the solid blue colored Bluetooth light flashes off and on momentarily.

I can email you the manual, it's 1.8Mb, just PM me your email.

Re: Victron BMV -712 problem

Reply #3 – December 10, 2020, 04:38:25 pm

NOTE: To change the PIN code from the app, go back to the device list page in the app. Click on the three circles to the right of your device, and select "Reset PIN code".
AM Solar Inc. 

Manual-BMV-700-700H-702-712-EN-NL-FR-DE-ES-SE-PT-IT.pdf - Google Drive

Re: Victron BMV -712 problem

Reply #4 – December 10, 2020, 05:07:23 pm

I see no I button or three circles
My phone says I'm connected on Bluetooth, but when I press my device it says I'm on another device. I am not.
We're is the app??
I don't have my paperwork handy
Thanks

Re: Victron BMV -712 problem

Reply #5 – December 10, 2020, 05:47:54 pm

I just tried to Google my problem, as there is no customer service
I bought this because everyone loved the Bluetooth connection
I can't get a reading.
Was working fine, yesterday
Wasted $200??

Re: Victron BMV -712 problem

Reply #6 – December 10, 2020, 06:34:42 pm

I sent an email to Bay Marine
Bought it from Alan
Hope they can help

Re: Victron BMV -712 problem

Reply #7 – December 10, 2020, 06:52:13 pm

Are you connected to any other bluetooth device with the phone in the coach?

Re: Victron BMV -712 problem

Reply #8 – December 10, 2020, 07:04:42 pm

Not to be to simplistic but try this turn bluetooth off on your phone then turn phone off then back on then turn bluetooth on after a few minutes. Try to connect to Victron app.
Disclaimer I have an android phone but the app should be similar.
Wild thought, could someone else nearby with a Victron logged into yours and changed the code? Maybe by accident?

Re: Victron BMV -712 problem

Reply #9 – December 10, 2020, 07:14:45 pm

I haven't hooked mine up yet but, " they " warn you about this possibility. Just a thought.

Re: Victron BMV -712 problem

Reply #10 – December 10, 2020, 07:20:42 pm

I've had this happen to me several times on my Victron solar controller. It thinks it is connected to another bluetooth device even though it isn't. You just need to do a hard reset. Try to pull the plug in back of the display and then replug it in after a few seconds. If that doesn't work pull the power wire (small red wire going to pc board on shunt) out of the shunt and then replug it in after a few seconds.

Re: Victron BMV -712 problem

Reply #11 – December 10, 2020, 08:01:15 pm

Will do
Thanks

Re: Victron BMV -712 problem

Reply #12 – December 11, 2020, 01:08:19 am

This happens to me now and then. Usually restarting my phone syncs it back up correctly.

Re: Victron BMV -712 problem

Reply #13 – December 11, 2020, 11:14:22 am

Isn't all that you need to see right on the display of the BMV?

Re: Victron BMV -712 problem

Reply #14 – December 11, 2020, 12:01:11 pm

Haven't installed the display, yet.
On the " to do" list.
First, I want to run the wire to my start batteries. Haven't done THAT yet, either. Lazy.😝😝😷😷

Re: Victron BMV -712 problem

Reply #15 – December 11, 2020, 12:54:31 pm

jbeem nailed it !!
Simple fix
Working like a charm
Thanks!!

Re: Victron BMV -712 problem

Reply #16 – December 11, 2020, 01:50:24 pm

Two down! You're on a roll!

Re: Victron BMV -712 problem

Reply #17 – October 06, 2021, 03:58:49 am

Hi....Take a stab at detaching from shore charger or sun based. It very well might be letting you know the bank is full. I had a comparable episode to yours on one boat, and it was a basic fix, yet I can't remember what precisely it was.

On the off chance that that doesn't work the standard re-set, un-plug and so on may work.. Additionally turn off the UTP and yet again plug at the two closures.

Additionally ensure that the DI, DV, DCE, DTTG and DSOC settings are completely turned ON in the settings. I had one client unintentionally turn several them to OFF.

Re: Victron BMV -712 problem

Reply #18 – October 06, 2021, 03:03:22 pm

Funny that this post came up again today.

I just got done installing new batteries for the coach, and now the bluetooth display on my iPhone doesn't work.
I am near the connection, the display works, but no bluetooth. Trying to troubleshoot, but not getting anywhere.
HELP

I get a message to enter a code, but no idea how or where to do this.
Device doesn't appear on my bluetooth settings
Used to work, just fine

Re: Victron BMV -712 problem

Reply #19 – October 06, 2021, 10:34:00 pm

Glenn, I am not familiar with the iPhone but you need to go into setup and search for devices after you go into the Victron setup and make it searchable. The default code for Victron is 6 zero's.

Re: Victron BMV -712 problem

Reply #20 – October 07, 2021, 07:41:48 am

Thanks
The iPhone isn't recognizing the Victron
It used to work fine
Just installed new batteries, so something might have gone amiss when the connections were made. I am trying to troubleshoot the problem, but must say Victron isn't too user friendly to me, at this point in time.

Re: Victron BMV -712 problem

Reply #21 – October 07, 2021, 08:23:58 am

I was wondering what this was and if I needed another "thing" to jack with in my life. Fortunately, I don't need it.

Re: Victron BMV -712 problem

Reply #22 – October 07, 2021, 10:46:02 am

Quote from: GleamB – October 07, 2021, 07:41:48 am

Thanks
The iPhone isn't recognizing the Victron
It used to work fine
Just installed new batteries, so something might have gone amiss when the connections were made. I am trying to troubleshoot the problem, but must say Victron isn't too user friendly to me, at this point in time.

If it was my android I would go to settings, Bluetooth, search for available devices. I think the problem is with the phone setup not the Victron

Re: Victron BMV -712 problem

Reply #23 – October 07, 2021, 02:41:13 pm

Glenn, you said you got a message to enter the code, so it must have attempted connection. At that point, you should be prompted to "pair" via that message. Then if you didn't change the password, use the default of 000000.

Can you see the BMV in the app?

Re: Victron BMV -712 problem

Reply #24 – October 07, 2021, 08:14:51 pm

what's a BMV

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