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Winegard Motor Jammed

My daughter Jennifer has started her new career as a travel nurse at the Mayo Clinic in Phoenix.  On arrival at the RV park she'll be staying in for the next three months, She actuated the Winegard control box to deploy the dish.  A few seconds into the process she heard a grinding noise and got the "motor jammed" message.  I'm two hours away and can go there this morning with my tools.  I haven't found any search results here, but did find some old posts on IRV2.  Does anyone have any recent relevant experience?  If I take the dish assembly apart will I find anything I can fix or do we have to order parts?  Several years ago it seems Winegard would ship a motor and ask you to send the old part back.  Now they want you to send the whole base back for them to repair and return after several weeks for a lot of money.  Thoughts?

Regards,
Brett

'99 42' Foretravel Xtreme
'14 Brown Motorsports Stacker
'05 Chevy SSR
'02 BMW R1150R

Re: Winegard Motor Jammed

Reply #1
Brett;  I would give them a call.  They are super good to work with.  We had to get a new set of wires that go to the LNB's and they shipped for free in 3 days!  Not sure about the motor issue.  I would climb up top and see if a screw has come loose and jammed the arm first!  Good luck and Happy New Year!
Joe & Dottie Allen
Sold!  December 2023.      2000 U320; build # 5645
Our coach " Maxine"
Motorcade #  15922;  Escapee 150950; FMCA F330833; Boondockers Welcome;  Harvest Hosts;  Thousand Trails
'98 U320 from 2000-'06
USAF '62-'66

"Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for." ―Epicurus

Re: Winegard Motor Jammed

Reply #2
Winegard's solution-ship the entire turret back to them(big shipping expense).  For $300 they will perform the repair and return it. The control box must be included so they can perform a software update.
Regards,
Brett

'99 42' Foretravel Xtreme
'14 Brown Motorsports Stacker
'05 Chevy SSR
'02 BMW R1150R

Re: Winegard Motor Jammed

Reply #3
I had the turret fail on my coach, thankfully it was still under warranty so all I had to do was ship the faulty unit back in the box they supplied. The replacement was easy.
Here is lesson I learned- Mine failed when I was deploying it with generator running, and not really thinking about it, I switched over to shore power mid way thru the deployment process. The turret stopped working at that point. Although Winegard said that should not have caused the failure, I now always deploy or retract from shore power only, or generator only
2000 U270 34' WTFE Build 5756 "Ole Red"
2014 Honda CRV
Washington, Vermont
Lady Lake, Fl,  Independence, VA
Former owner of 2002 U320, 2003 U320, 2005 U270

Re: Winegard Motor Jammed

Reply #4
Mine was two months past the two year warranty when the turret failed.  We're still talking to Winegard.
Regards,
Brett

'99 42' Foretravel Xtreme
'14 Brown Motorsports Stacker
'05 Chevy SSR
'02 BMW R1150R