Re: Slide will not retract 2003 U320
Reply #10 –
HWH seems to be overwhelmed since Covid hit. When we were there in June they tole us at one point they were 30 people down and still recovering. We ended up going there after week 12 of what was supposed to be a 4 to 6 week wait for a part. They were able to rebuild the old one there.
I suspect things aren't much better now. I called parts the end of July to place and order and was told it might be a while before a callback. I thought 2 or 3 days... nope, it was 4 weeks later but they did call me back.
I feel for them. Really good people but being where they are in the middle of nowhere, I suspect they are having a very hard time recruiting and retaining staff. Hopefully, once Covid settles down, supply chains normalize and this insane new RV demand peters out thing will settle down. In the meantime trying to keep a few spare parts, fingers crossed, and will make another stop there in the spring.