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Topic: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2) (Read 1759 times) previous topic - next topic

A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Discount RV Furniture.com is not RV Customer Friendly.  Here is why:

If you are thinking about buying replacement chairs for your motorhome or RV, before you consider purchasing from Discount RV Furniture on the west coast, you should read our experience.

In my first telephone contact in April of this year, I asked how long  it would take to ship chairs that were custom built. A correct shipping date was important because we needed to ship the chairs  to someone who could install them, and we did not want the RV tech or RV dealer to have to store two large cartons for any longer than necessary.  We also didn't want to make a lot of arrangements,  then drive to that location and then not have the chairs on hand.
 
I was told it would take four weeks to build the chairs.  So I found someone to install them, a location to have them shipped and placed the order by sending a fax as well as photos of the  existing seats.  The photos are required to document that we had integrated seat belts in our existing chairs.  I faxed all this information to them four weeks from the shipping date with a little time cushion built in.

Then it all went south.

Two weeks after we placed the order, the charge finally showed up on our credit card.  Uh oh.  Does that mean someone dragged their feet and did not place the order?  Right!!!  Another week went by and we did not receive a copy of the order showing what we would receive for our $3400.  So I called Discount RV Furniture to inquire about getting a copy of the order.  I was told I had given them an incorrect e-mail address.  The order we faxed to them had our cell phone number and my correct e-mail address as well as the address of the location where we wanted the chairs shipped. When they did e-mail me a copy of our invoice, it showed an incorrect shipping address  to  N. Acogdoches, Texas instead of to North Street in Nacogdoches.  I am glad we got that corrected.
 
We have been given six different shipping dates.  The second date we were given was when I called June 8 and was told they were going out the same day of my phone call.  So everyone re-arranged their schedule to install the chairs on Monday, June 14.  On June 11 I called to ask for the tracking number and was told the chairs won't be shipped until June 14.  I was told that they were waiting for the seat belts.

One June 16 we were told by their production manager that they were shipping the chairs in time to be in Nacogdoches on Friday, June 18 and that they would pay the extra shipping charges to compensate for all the previous delays.  On the following Monday, June 21, the chairs had still not been delivered.  We called the trucking company  for an update and we were assured of a Tuesday delivery.  By Tuesday afternoon the chairs had not been delivered so  again we called the trucking company.  Evidently, they didn't know anything about a rush order with a guarantee of a delivery the previous Friday.  We were told the chairs would be delivered sometime on Wednesday.  Next,  I called the chair company to inform them of the situation. Linda Williams at Discount RV Furniture sounded aghast and put out, saying "we paid extra for delivery on Friday."  Then she put me on hold for five minutes;  then got back on line to say that she had to make some phone calls and would get back to me.  She never called me back. More lies. So I called  her back two hours later. I sort of thought they might be able to get the trucking company to deliver in accordance with the level of service that Discount RV Furniture claims they paid for.  She put me on hold for 15 minutes only to say that the chairs would be delivered Wendesday.  At this point I don't believe anything they say.  We've heard this all before. 

Fortunately, the company that will do the chair installation, Xtreme Paint & Graphics in Nacogdoches, has been very undertanding, and each time has assured us that they will get the old chairs out and the new chairs in as soon as they can after delivery is made.

The chairs finally were delivered on June 23 –- 15 days later than the second promised delivery date.  Installation was the following day.  We are less than pleased with the look  of the new chairs.  The quality seems to be decent, but I really can not recommend the product or the service from  Discount RV Furniture.com. Service, if you want to call it that, is a dismal 1 on a scale of 1 to 10 with a one being the lowest possible rating. 

A couple of additional items:

1)  We bought a massaging feature in the driver side chair to help with legs and butts getting tired after sitting for more than an hour.  This feature does not work.

2)  The "skirt" surrounding the base does not reach the floor and thus the black metal base is visible on each chair. 

3)  The controls on both seats were installed on the opposite side than the one we specified.
George Stoltz.  Retired from full-time living in a great Foretravel and now are back to living in a traditional sticks and bricks in Florida.

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #1 –
Wow! >:(  Sorry to hear of your travails!!  Makes one wonder how long they will be around.  Now, if I could just get FoT Service Dept. to answer my 5 day old email concerning our cracked Corian cooktop cover. . . . . . . . :(

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #2 –
MOT has a local upholstery shop that redid my couch pretty nicely. I am thinking of letting them redo my pilot and copilot chairs as well.
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #3 –
I had MOT take the drivers chair to their furniture shop and restuff / rebuild it, did acceptable job and don't recall the cost but was reasonable, not cheap.
Dave

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #4 –
Good to know that they have done it already.. Thanks for the info Dave.
2025 Wanderbox Outpost 32 on F600 Expedition Motorhome
2015 Born Free Royal Splendor on Ford 550 nonslide version  for sale
Former Coaches  covering. 360,000 miles
1999 34 U270
2000 36 U320
2001 42' double slide U320
2018 Jeep Rubicon

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #5 –
Note to John --

There are not a lot of alternatives and our experience has certainly eliminated one of the possibilities.
We thought about having the seats re-made, but did not like the Villa seats at all.  However, if your seats work for you I think that re-building the seats would be a very good choice.

We will talk with American Express on Monday about what, if anything, they are willing to do.
I'll keep you all up to date.  What a clus ........  ......... this has been
George Stoltz.  Retired from full-time living in a great Foretravel and now are back to living in a traditional sticks and bricks in Florida.

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #6 –
Jeff,

Did you try calling David Flanagan at FT?  What email address did you use to try to reach him?  He's done a lot of work for me, but i've never tried email.  I first tried rebuilding my original seats.  They were never acceptable.  When I replaced them with used Villa's I've been happy ever since.
Regards,
Brett

'99 42' Foretravel Xtreme
'14 Brown Motorsports Stacker
'05 Chevy SSR
'02 BMW R1150R

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #7 –
Hi Brett. . .I used the Service Dept. email link from the FoT website.  I haven't called David because we have managed to function OK without the Corian cooktop in place (it's stored in its space in the forward part of the cabinet).  We will be in Nac in mid October for our annual MoT service; and, will deal with it then.  Thanks for the post, though.

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #8 –
Our dispute with Discount RV Furniture has been resolved.  We protested to American Express.  AMEX asked us what we believed would be a fair resolution. We asked for a 50 percent reduction in price.  Today a credit for $1644 was applied to our American Express statement. 

We still have crappy new seats, but at least we paid a lot less for them.

Would I recommend this company?  NOT IN A MILLION YEARS. 
George Stoltz.  Retired from full-time living in a great Foretravel and now are back to living in a traditional sticks and bricks in Florida.

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #9 –
Who would You recommend George
1993 U300, 6v92
build 4366
USAF retired, Flight Engineer, C124, C130
 ATP, A & E.  & ex AI

Re: A First-Hand Report of a Second-Rate RV Furniture Manufacturer (Part 2)

Reply #10 –
Bill,
 
If I knew someone to recommend, I'd of gone there in the first place. Sorry, I can't help you on this one.
George Stoltz.  Retired from full-time living in a great Foretravel and now are back to living in a traditional sticks and bricks in Florida.